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AIONOS
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L2 Technical Support

L2 Technical Support

AIONOS

3 years

0 Lacs

pune/pimpri-chinchwad area

Posted:6 days ago| Platform:

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Skills Required

support automation installation configuration troubleshooting monitoring drill resolve model linux unix database oracle mysql storage replication netapp emc vmware virtualization planning deployment certification network

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

✓Automation Product installation, configuration and troubleshooting✓DR automation product configuration and monitoring✓Apply patches for improvements/product bugs✓Perform Mock and Live DR Drill activities✓Troubleshoot and resolve technical problems for our clients.✓Analyse both technical and operational issues to provide long-term solutions.✓Work in domains such as Banking, Telecommunications, Insurance and more.✓Provide guidance to L1 team members✓Submit the RCA to client severity issues✓Willingness to travel and work night shifts as per customer requirements.✓Ability to work in a 24/7 support model and prioritize tasks effectively

Technical Requirements

✓Minimum 3+ year of Infrastructure support hands on experience✓Good knowledge of Linux/Unix/Windows/Database operating systems✓Experience with databases such as Oracle, MSSQL, MySQL, and more.✓Hands-on experience with DR and BCP solution automation.✓Familiarity with storage & replication technologies like NetApp, Hitachi, EMC, and IBM.✓VMware/Hyper-V virtualization experience.✓DR automation planning, product deployment, and administration.✓ITILV1 DR Professional certification is a plus.✓Knowledge of Cloud computing✓Knowledge of load Network devices, balancer and DNS

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L2 Technical Support