3.0 - 6.0 years

5 - 6 Lacs

hyderabad

Hybrid

Job Description * Role & Responsibilities: Provide L2 Technical Support for end users across multiple technologies. Handle troubleshooting for Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Support Windows & Mac OS, mobile device hardware/software, networking, video conferencing, telephony equipment, and AV systems. Administer and troubleshoot Active Directory. Document issues and resolutions while ensuring SLA adherence. Preferred Candidate Profile: 35 years of experience in technical support or IT helpdesk roles. Preferred Certifications: ITIL, Microsoft MCITP. Excellent communication and problem-solving skills. Willingness to work in a fast-paced environment.

Posted 4 hours ago

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Technical Support Engineer Cloudxtreme

3.0 - 8.0 years

5 - 10 Lacs

hyderabad, bengaluru, delhi / ncr

Work from Office

Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.

Posted 1 day ago

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Cisco Collaboration Engineer III - WebEx C1 Global Innovation & Capability Center

2.0 - 10.0 years

0 Lacs

hyderabad, telangana

On-site

As a Diagnostic Engineer III in a fast-paced and demanding environment, you will be responsible for identifying and resolving complex telephony and technology issues. Your main duties will involve collaborating with customers, vendors, and contractors to provide expert technical solutions, ensuring satisfactory resolution of customer issues, reporting findings, tracking progress, and documenting communications within the incident management system. You will manage your workload to meet defined Service Level Objectives and maintain high standards of conduct, ethics, judgment, independence, and discretion. Building positive relationships with internal and external customers is also a key aspect of this role. To be successful in this position, you must have at least 10 years of experience in performing break/fix, moves, adds, and changes for telephony equipment, along with 7 years of experience supporting Cisco solutions such as Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling, and Contact Center. Additionally, you should have experience in ICM and VXML Scripting, using automated ticketing systems, and supporting Cisco hardware and software. Strong computer skills, excellent knowledge of general business applications, and proficiency in English communication are essential requirements. You should also possess strong analytical, interpersonal, and relationship-building skills, familiarity with voice and data equipment and technologies, and be adept at using various systems and applications. Preferred qualifications for this role include industry certifications in telephony and associated technology solutions, particularly Cisco Certifications such as CCIE Collaboration or CCNP Collaboration. Working experience in the managed services industry, a Bachelor's degree in Computer Science, and an understanding of quality processes like ITIL would also be advantageous. Your ability to adapt to change quickly, multitask, and demonstrate a strong work ethic, personal drive, negotiation skills, and conflict resolution abilities will be key in excelling in this position.,

Posted 6 days ago

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