Cisco Collaboration Engineer III - WebEx C1 Global Innovation & Capability Center

2.0 - 10.0 years

0 Lacs

hyderabad, telangana

On-site

As a Diagnostic Engineer III at our company, you will be responsible for identifying and resolving complex telephony and technology issues. Your role will involve collaborating with customers, vendors, and contractors to provide expert technical solutions, ensuring satisfactory resolution, reporting findings, tracking progress, and managing workload to meet defined Service Level Objectives. You will need to demonstrate high standards of conduct, ethics, judgment, independence, discretion, and develop positive working relationships with internal and external customers. Key Responsibilities: - Collaborate and consult with customers, vendors, and contractors to provide expert technical solution...

Posted 2 days ago

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L2 Technical Support Cloudxtreme

3.0 - 6.0 years

5 - 6 Lacs

hyderabad

Hybrid

Job Description * Role & Responsibilities: Provide L2 Technical Support for end users across multiple technologies. Handle troubleshooting for Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Support Windows & Mac OS, mobile device hardware/software, networking, video conferencing, telephony equipment, and AV systems. Administer and troubleshoot Active Directory. Document issues and resolutions while ensuring SLA adherence. Preferred Candidate Profile: 35 years of experience in technical support or IT helpdesk roles. Preferred Certifications: ITIL, Microsoft MCITP. Excellent communication and problem-solving skills. Willingness to work in a fast-paced environment.

Posted 1 month ago

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Technical Support Engineer Cloudxtreme

3.0 - 8.0 years

5 - 10 Lacs

hyderabad, bengaluru, delhi / ncr

Work from Office

Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.

Posted 1 month ago

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Cisco Collaboration Engineer III - WebEx C1 Global Innovation & Capability Center

2.0 - 10.0 years

0 Lacs

hyderabad, telangana

On-site

As a Diagnostic Engineer III in a fast-paced and demanding environment, you will be responsible for identifying and resolving complex telephony and technology issues. Your main duties will involve collaborating with customers, vendors, and contractors to provide expert technical solutions, ensuring satisfactory resolution of customer issues, reporting findings, tracking progress, and documenting communications within the incident management system. You will manage your workload to meet defined Service Level Objectives and maintain high standards of conduct, ethics, judgment, independence, and discretion. Building positive relationships with internal and external customers is also a key aspec...

Posted 2 months ago

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