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L2 Technical Support

L2 Technical Support

Cloudxtreme

1 - 3 years

3 - 6 Lacs

hyderabad

Posted:14 hours ago| Platform:

Apply

Skills Required

l2 technical support mobile device support networking group policy intune office 365 video conferencing it troubleshooting active directory excel windows & mac os telephony sccm

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & Responsibilities:

Troubleshoot technical issues across Windows and MAC operating systems, Office 365, SCCM, Intune, mobile devices, and networking equipment.
Provide support for video conferencing, telephony, and audio/video equipment.
Assist in Active Directory administration, Group Policy management, and IT lifecycle management.
Collaborate with other IT teams to resolve incidents and escalate as necessary.
Maintain documentation for troubleshooting steps and best practices.

Preferred Candidate Profile / Qualifications:

Required:

B.Tech / BE / Engineering graduates.
13 years of technical support experience.
Strong knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint), Lync, Windows and MAC OS, mobile devices, networking, video conferencing, and telephony equipment.

Preferred:

ITIL Certification.
Microsoft MCITP Certification.
Experience with Active Directory, Group Policy, Intune, SCCM.
MAC support experience is an advantage.
Candidates without certification can also be considered.

Locations (Hyderabad Only):

Hyderabad (17 positions)

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