11 It Troubleshooting Jobs

You will be responsible for overseeing the administrative and IT support functions within the organization, with a specific focus on corporate office operations, asset tracking, IT support for signature clinics, and employee lifecycle management. Your role is vital in ensuring the smooth functioning of IT operations, asset management, and administrative tasks across the organization. In the area of Corporate Office Administration, you will oversee the day-to-day administrative operations, address and resolve any office administration issues, and collaborate with relevant teams as needed to ensure smooth functioning. For Asset Tracking & Management, you will manage and maintain an accurate record of IT assets assigned to employees, send acknowledgment emails for assigned assets, coordinate asset returns when necessary, and update the asset management system accordingly. As the IT Admin for Signature Clinics, your responsibilities will include managing IT tasks at signature clinics, assisting with Wi-Fi installation, ensuring proper IT asset assignment and maintenance, troubleshooting IT issues, and monitoring security cameras to maintain clinic functionality. Regarding Employee Onboarding & Offboarding, you will assist in creating email accounts for new employees, providing access to relevant software and systems, deactivating software and system access upon employee departure, and ensuring the timely return of IT assets. Additionally, you will provide IT support to signature clinics for day-to-day IT-related issues, troubleshoot and resolve IT concerns at the clinic level, and manage hardware or software issues as they arise. Qualifications for this role include proven experience in IT administration, office management, or a related field, strong organizational and multitasking abilities, knowledge of IT asset management, software access management, and email setup, familiarity with networking, Wi-Fi installation, and IT troubleshooting, excellent communication skills for cross-functional work, and the ability to work independently and efficiently. Preferred skills include experience in user account management, familiarity with asset management software, basic knowledge of security camera systems and IT troubleshooting, and the ability to provide remote IT support when required. This full-time, permanent position is based in Bangalore at the corporate office with a monthly salary ranging from INR 25,000 to INR 30,000. The benefits include health insurance, paid sick time, and Provident Fund. The work schedule is during the day shift, and preferred experience includes 1 year in IT support and 1 year in administration. Work location is in person.,

The ideal candidate will have a wealth of experience tackling various hardware and software problems. You should be comfortable providing technology solutions to employees and working closely with third-party software companies to adopt new technologies and efficiently use existing ones. You should have prior experience working with information technology and understand the latest technology trends to ensure the technology in place is up to date. Responsibilities - Manage technologies and provide administrative assistance for various systems. - Understand various IT troubleshooting and provide technical support. - Control and monitor data, network access, and backup systems. - Negotiate and communicate with third-party software providers for new software and troubleshooting. Qualifications - Bachelor's degree in computer science or relevant field. - 5+ years of experience in a related field. - Experience in the information technology space and solving various software and hardware problems. - Strong technical problem-solving and communication skills.,

As a Service Desk Engineer in Bangalore, you will be responsible for providing technical support to end-users, troubleshooting IT issues, and ensuring high levels of customer satisfaction. With a focus on delivering exceptional customer service, you will diagnose and resolve hardware, software, and network issues promptly. Your role will involve responding to help desk tickets, calls, and emails, escalating complex issues when necessary, and collaborating with other IT team members to solve technical problems. You will also be responsible for diagnosing and troubleshooting technical problems related to computer systems, networks, and software applications, using diagnostic tools and techniques to identify and resolve issues efficiently. Additionally, you will maintain detailed records of support requests, incidents, and resolutions in the help desk system, document troubleshooting steps and solutions for future reference, and update IT support manuals and knowledge base articles. In this role, you will perform routine maintenance on IT systems and equipment, assist in the deployment of new hardware, software, and system upgrades, and ensure that all IT assets are properly inventoried and tracked. Furthermore, you will participate in training sessions to stay updated on new technologies and support best practices, as well as share knowledge and expertise with other team members to foster a collaborative environment. To qualify for this position, you should have a Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional are a plus. If you have 2+ years of experience and are ready to work in a hybrid mode with immediate joiners, we invite you to apply for this contract-to-hire opportunity and be part of our team that leverages technology to enable business transformation.,

In our always-on world, it is essential to have a genuine connection with the work you do. CommScope, due to continuous growth, is seeking an Analyst, IT Service Desk to join the team based at our site in Hyderabad. As an Analyst, IT Help Desk, you will provide first-level technical support through chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. Your responsibilities will include account administration, software installation, routine IT tasks, resolving basic technical issues, and escalating complex problems to upper-tier support or the IT Service Desk Supervisor. Your role will involve delivering 24x7x365 IT support, working in rotating shifts, diagnosing and troubleshooting hardware, software, network, and application-related issues, managing user accounts, permissions, and access control, and leveraging ITIL best practices for smooth incident and request management. You will utilize Service Desk tools such as ServiceNow, Cisco Finesse, and Bomgar for ticketing and resolution tracking, document service requests and resolutions in the ticketing system, support critical incidents, automation initiatives, and process improvements, assist with onboarding new users, training, and Service Desk knowledge management, participate in problem management, audits, reporting, and quality control efforts, and ensure customer satisfaction through effective communication and problem-solving. Required Qualifications for Consideration: - Bachelors Degree, preferably with 3+ years of experience in IT support or help desk environments. - Experience in IT troubleshooting (hardware, software, networking, mobile devices). - Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar). - Strong communication skills, critical thinking, and customer-focused problem-solving. - Understanding of Windows OS, Active Directory, endpoint management, and workstation support tools. - ITIL Foundation certification (preferred) and experience following ITIL best practices. - Ability to work independently and collaboratively in a global IT support team. - Flexible shift rotations to maintain 24x7x365 service coverage. You Will Excite Us If You Have: - Hands-on IT support experience, ticketing tool experience, Strong Analytical & Reporting Skills, and excellent communication. After applying, learn how to prepare for the next steps in the hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/ locale=en_US. CommScope is dedicated to delivering connectivity that empowers how we live, work, and learn. Our employees drive communications technology boundaries to enable groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for all. With expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be prepared for tomorrow's needs. If you are looking to grow your career alongside forward-thinking, hardworking, and caring individuals who strive to create what's next, come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you require an accommodation for the application or interview process, please contact us at talentacquisition@commscope.com.,

The role is based in Bengaluru, Kolkata and is a part of Grant Thornton, a global organization with 62,000 people across 135 countries. Grant Thornton LLP is the U.S. member firm of Grant Thornton International Ltd. with revenues exceeding $1.87 billion. Grant Thornton operates 58 offices in the U.S., with 623 partners and over 10,000 employees in the United States and in Bangalore and Kolkata, India. GT INDUS, the in-house offshore center for GT US, based in Bangalore, consists of over 2000 professionals in Tax, Audit, Advisory, Client Services, and Enabling functions. The culture at GT INDUS is focused on empowered people, bold leadership, and distinctive client service. It offers a transparent, competitive, and excellence-driven environment with opportunities for significant contributions and growth. The professionals at GT INDUS are actively involved in community service initiatives. The Cyber Risk Advisory practice at Grant Thornton provides risk management consulting and advisory services to clients. This role involves engagement planning, directing, and completion of Security Framework assessment, GRC Management, Third Party Risk Assessment, and Information Security architectural design. The responsibilities include working on audit engagements from beginning to end, developing and supervising other engagement staff, and assisting in client management and practice development activities. The ideal candidate should have a working knowledge of cybersecurity industry best practices, project management experience, and the ability to communicate security technology issues effectively to clients at all levels. Desired skills for this position include supporting engagement management, fieldwork documentation, training team members, attending professional development sessions, and staying updated on cybersecurity trends and risks. The candidate should hold a Bachelor's and/or Masters degree in Information Technology, Computer Science, or a related field. Preferred certifications include Certified Ethical Hacker (CeH v9 & above), CISSP, OSCP. Grant Thornton INDUS offers various benefits to full-time employees including insurance benefits, wellness programs, parental support, mobility benefits, retirement benefits, and a hybrid work model. Grant Thornton INDUS comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd, supporting the operations of Grant Thornton LLP. Established in 2012, Grant Thornton INDUS employs professionals across disciplines to seamlessly support U.S. engagement teams, increase access to talent, and improve operational efficiencies. The culture at Grant Thornton INDUS is driven by empowered people, bold leadership, and distinctive client service, emphasizing transparency, competitiveness, and excellence.,

You will be responsible for administering Ad-Server operations to support advertising and marketing initiatives effectively. Additionally, you will ensure the security and efficiency of Active Directory Admin by implementing best practices. Collaborating with IT teams to troubleshoot and resolve infrastructure-related issues promptly will also be part of your responsibilities. You will provide technical support and guidance to team members to enhance their skills and knowledge. Developing and implementing strategies to improve system performance and reliability will be crucial. Your role will involve monitoring system performance and conducting regular audits to identify areas for improvement. Coordinating with vendors and service providers to ensure timely delivery of services will also be a key aspect. Documenting processes and procedures to maintain a comprehensive knowledge base is an essential task. Staying updated with the latest industry trends and technologies to enhance infrastructure capabilities will be required. You will contribute to the company's success by ensuring robust and reliable IT systems. Supporting the application of cash to invoices by integrating domain skills where applicable is also part of the role. To qualify for this position, you should demonstrate proficiency in Ad-Server and Active Directory Admin. You should exhibit strong problem-solving skills and the ability to troubleshoot complex issues. Having a good understanding of applying cash to invoices as a domain skill is necessary. Showing excellent communication and collaboration skills in a hybrid work model is essential. Displaying a proactive approach to learning and implementing new technologies is also a requirement.,

As a member of our team of dynamic developers at Overtures Infotech, you will be responsible for utilizing your expertise in Basic Web Server knowledge and IT Troubleshooting to provide exceptional support to our customers. Located in Mumbai within the Customer Support department, you will play a crucial role in resolving technical issues and ensuring smooth operations for our clients. If you are passionate about technology and possess the necessary skills in web server management and troubleshooting, we encourage you to apply by sending your resume to hr@overturesinfotech.com. Join us in delivering top-notch customer support and contributing to the success of our organization.,

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Administer SaaS tools, IT asset inventory, & onboarding process Resolve IT tickets & manage Freshservice workflows Build automation workflows with Okta, SAML, & Freshservice Support compliance efforts with Infosec team (MFA, SSO, access logs)

Key Responsibilities: Technical Support (L2): o Provide second (L2) level support to end-users, resolving IT issues promptly. o Respond to and manage help desk tickets; calls; and emails. O Troubleshoot and resolve hardware; software; and network issues. o Escalate complex issues to higher-level support or specialized teams, as necessary. IT Troubleshooting: o Diagnose and troubleshoot technical problems related to computer systems; networks; and software applications. o Use diagnostic tools and techniques to identify and resolve issues efficiently. o Collaborate with other IT team members to solve complex technical problems. Customer Service: o Deliver exceptional customer service, ensuring high levels of client satisfaction. o Communicate effectively with end-users to understand their technical needs and concerns. o Provide guidance and support to users on the proper use of IT systems and applications. Documentation: o Maintain detailed records of support requests; incidents; and resolutions in the helpdesk system. o Document troubleshooting steps and solutions for future reference. o Update and maintain IT support manuals and knowledge base articles. System Maintenance: o Perform routine maintenance on IT systems and equipment. o Assist in the deployment of new hardware; software; and system upgrades. o Ensure that all IT assets are properly inventoried and tracked. Training and Development: o Participate in training sessions to stay updated on new technologies and support best practices. o Share knowledge and expertise with other team members to foster a collaborative environment Primary Skill M365 - Second Level Support (L1.5) Nexthink Secondary Skill -"Strong diagnostic and troubleshooting skills for hardware; software; and network issues. Proficiency in using help desk ticketing systems and remote support tools. Excellent knowledge of computer systems; networks; and common software applications. Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Strong attention to detail and organizational skills. Ability to work independently and as part of a team.

Delhi Public School Patiala is looking for IT Assistant to join our dynamic team and embark on a rewarding career journey. As an IT Assistant, you will play a crucial role in supporting the organization's IT infrastructure and ensuring the smooth operation of day-to-day IT activities. Your responsibilities will include providing technical assistance, troubleshooting issues, and assisting in the maintenance of IT systems. Responsibilities : User Support : Provide first-level technical support to end-users, addressing hardware and software issues promptly. Assist users with login, password resets, and basic IT troubleshooting. Hardware Maintenance : Assist in the installation, configuration, and maintenance of computer hardware, including desktops, laptops, printers, and other peripherals. Conduct routine checks to ensure hardware functionality. Software Support : Install, configure, and update software applications. Troubleshoot and resolve software-related issues reported by users. Network Assistance : Assist in the configuration and maintenance of local area networks (LANs). Troubleshoot basic network connectivity issues. Documentation : Maintain accurate records of IT equipment, software licenses, and user accounts. Document troubleshooting procedures and solutions for future reference. IT Security : Assist in implementing and maintaining IT security measures, including antivirus software and firewall configurations. Monitor for and report any security-related incidents. Procurement Support : Assist in the procurement of IT hardware and software. Coordinate with vendors for the timely delivery of IT equipment. Meeting Support : Provide technical support for meetings, including setting up audio-visual equipment and troubleshooting technical issues.