5 It Troubleshooting Jobs

Key Responsibilities: Technical Support (L2): o Provide second (L2) level support to end-users, resolving IT issues promptly. o Respond to and manage help desk tickets; calls; and emails. O Troubleshoot and resolve hardware; software; and network issues. o Escalate complex issues to higher-level support or specialized teams, as necessary. IT Troubleshooting: o Diagnose and troubleshoot technical problems related to computer systems; networks; and software applications. o Use diagnostic tools and techniques to identify and resolve issues efficiently. o Collaborate with other IT team members to solve complex technical problems. Customer Service: o Deliver exceptional customer service, ensuring high levels of client satisfaction. o Communicate effectively with end-users to understand their technical needs and concerns. o Provide guidance and support to users on the proper use of IT systems and applications. Documentation: o Maintain detailed records of support requests; incidents; and resolutions in the helpdesk system. o Document troubleshooting steps and solutions for future reference. o Update and maintain IT support manuals and knowledge base articles. System Maintenance: o Perform routine maintenance on IT systems and equipment. o Assist in the deployment of new hardware; software; and system upgrades. o Ensure that all IT assets are properly inventoried and tracked. Training and Development: o Participate in training sessions to stay updated on new technologies and support best practices. o Share knowledge and expertise with other team members to foster a collaborative environment Primary Skill M365 - Second Level Support (L1.5) Nexthink Secondary Skill -"Strong diagnostic and troubleshooting skills for hardware; software; and network issues. Proficiency in using help desk ticketing systems and remote support tools. Excellent knowledge of computer systems; networks; and common software applications. Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Strong attention to detail and organizational skills. Ability to work independently and as part of a team.

Delhi Public School Patiala is looking for IT Assistant to join our dynamic team and embark on a rewarding career journey. As an IT Assistant, you will play a crucial role in supporting the organization's IT infrastructure and ensuring the smooth operation of day-to-day IT activities. Your responsibilities will include providing technical assistance, troubleshooting issues, and assisting in the maintenance of IT systems. Responsibilities : User Support : Provide first-level technical support to end-users, addressing hardware and software issues promptly. Assist users with login, password resets, and basic IT troubleshooting. Hardware Maintenance : Assist in the installation, configuration, and maintenance of computer hardware, including desktops, laptops, printers, and other peripherals. Conduct routine checks to ensure hardware functionality. Software Support : Install, configure, and update software applications. Troubleshoot and resolve software-related issues reported by users. Network Assistance : Assist in the configuration and maintenance of local area networks (LANs). Troubleshoot basic network connectivity issues. Documentation : Maintain accurate records of IT equipment, software licenses, and user accounts. Document troubleshooting procedures and solutions for future reference. IT Security : Assist in implementing and maintaining IT security measures, including antivirus software and firewall configurations. Monitor for and report any security-related incidents. Procurement Support : Assist in the procurement of IT hardware and software. Coordinate with vendors for the timely delivery of IT equipment. Meeting Support : Provide technical support for meetings, including setting up audio-visual equipment and troubleshooting technical issues.

About The Role Key Responsibilities: Technical Support (L2): o Provide second (L2) level support to end-users, resolving IT issues promptly. o Respond to and manage help desk tickets; calls; and emails. O Troubleshoot and resolve hardware; software; and network issues. o Escalate complex issues to higher-level support or specialized teams, as necessary. IT Troubleshooting: o Diagnose and troubleshoot technical problems related to computer systems; networks; and software applications. o Use diagnostic tools and techniques to identify and resolve issues efficiently. o Collaborate with other IT team members to solve complex technical problems. Customer Service: o Deliver exceptional customer service, ensuring high levels of client satisfaction. o Communicate effectively with end-users to understand their technical needs and concerns. o Provide guidance and support to users on the proper use of IT systems and applications. Documentation: o Maintain detailed records of support requests; incidents; and resolutions in the helpdesk system. o Document troubleshooting steps and solutions for future reference. o Update and maintain IT support manuals and knowledge base articles. System Maintenance: o Perform routine maintenance on IT systems and equipment. o Assist in the deployment of new hardware; software; and system upgrades. o Ensure that all IT assets are properly inventoried and tracked. Training and Development: o Participate in training sessions to stay updated on new technologies and support best practices. o Share knowledge and expertise with other team members to foster a collaborative environment Primary Skill M365 - Second Level Support (L1.5) Nexthink Secondary Skill -"Strong diagnostic and troubleshooting skills for hardware; software; and network issues. Proficiency in using help desk ticketing systems and remote support tools. Excellent knowledge of computer systems; networks; and common software applications. Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Strong attention to detail and organizational skills. Ability to work independently and as part of a team.

Roles and Responsibilities Provide technical support for hardware, application software, and network issues at Billabong High International School in Vadodara. Configure LANs, troubleshoot network problems, and manage IT infrastructure to ensure optimal performance. Install devices, configure systems administration settings, and perform IT maintenance tasks as needed. Troubleshoot IT hardware and software issues using various tools and techniques. Collaborate with teachers to integrate technology into teaching methods. Interested candidate kindly mail CV on b_asmita.sharma@billabonghighschool.com

Job Title: IT & Admin Specialist About WebBee Global: At WebBee Global, we specialize in providing top-line solutions for eCommerce merchants to help drive online business success. With comprehensive integrations for platforms like Amazon, Shopify, Big Commerce, WooCommerce, and NetSuite, we ensure seamless operations for our clients. E-commerce Integration Solution Provider for NetSuite Integration, Amazon MCF Integration, EDI Integration. About Co-Founders: Abhishek Jain (Co-Founder & Director), a postgraduate from the University of Northampton, England spearheads WebBee Global's solutions for scaling eCommerce merchants. With two decades of exposures in the area of application development, integrations and customization, he started WebBee Global in 2005. Himani Jain (Co-Founder & Director) is passionate about building a culture that fosters collaborations, creativity, and growth. She's also the Marketing Head of the company who's committed ensure the security of every individual associated with the organization in order to deliver top-quality software solutions that helps eCommerce businesses scale. Job Summary : We are seeking a detail-oriented and proactive IT & Office Administrator to oversee our IT infrastructure and manage office operations. This role involves maintaining IT systems, providing user support, ensuring office efficiency, and coordinating administrative tasks. The ideal candidate should be tech-savvy, organized, and capable of multitasking in a fast-paced environment. Key Responsibilities : IT & Administration 1. Ensure the smooth operation of servers, including configuration, maintenance and troubleshooting. Conduct troubleshooting for laptops, networked printers, and software issues 2. Configure, maintain, and monitor firewalls to ensure network security and prevent unauthorized access. 3. Provide technical support for internal staff and assist with resolving technical issues, both hardware and software-related. 4. Perform system upgrades, patches, and routine maintenance to ensure all IT systems are up to date and secure. 5. Prepare and configure PC setups for new employees, ensuring that all hardware is functioning correctly and is ready for use. 6. Maintain and manage laptops, including regular updates and repairs, to ensure optimal performance and longevity of devices. 7. Keep meticulous records of laptop issuance and returns, managing the inventory effectively. 8. Conduct troubleshooting for laptops, networked printers, and software issues, including resolving Microsoft licensing, Outlook email errors, and OneDrive issues. 9. Manage VPN connections, including keeping records and resolving connectivity or intranet-related issues. 10. Handle incoming and outgoing correspondence, including emails, calls, and mail. 11. Respond to and resolve monitoring alerts for servers, network equipment, backup systems, and anti-virus software. 12. Maintain office security, visitor management, and employee access systems. 13. Manage Exchange user mailboxes including setup, maintenance, and troubleshooting. Oversee daily office operations to ensure a smooth and efficient work environment. 14. Manage office supplies, vendor relations, and facility maintenance and assist in organizing company events, meetings, and conferences. Required Skills & Qualifications: 1. Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. 2. 3-5 years of experience in IT support and office administration. 3. Strong understanding of IT systems, networking, and troubleshooting. 4. Proficiency in Microsoft Office Suite, Google Workspace, and IT support tools. 5. Strong problem-solving ability with attention to detail.