Job
Description
Role : L2 Support Engineer NOC & Infrastructure Operations Experience : 5 - 7 Years Location : PUNE Job Description : Critical Skills to Possess: Deep understanding of server/network infrastructure and cloud platforms (AWS/Azure/GCP). Strong troubleshooting across app tiers: web servers (Apache, Nginx, IIS), app servers (Tomcat, JBoss, WebLogic), and DBs (SQL Server, Oracle, MySQL). Experience working with ITSM tools like ServiceNow, BMC Remedy , and Ivantic Service Management . Familiarity with CI/CD and DevOps tools is a plus (Jenkins, Git, Docker). Sound knowledge of ITIL processes (Incident, Problem, Change Management). Preferred Certifications: ITIL Intermediate or Practitioner (Operations or Service Management Track). CompTIA Network+, Microsoft AZ-104/AWS SysOps/Red Hat Certified Engineer (RHCE). Preferred Qualifications: BS degree in Computer Science or Engineering or equivalent experience Job Roles and Responsibilities : Roles and Responsibilities: Own high-severity and escalated incidents across network, server, application, and middleware layers. Lead RCA (Root Cause Analysis) efforts for recurring issues using logs, dashboards, and correlation tools (e.g., Splunk, SolarWinds). Troubleshoot application-level issues (e.g., API failures, integration errors, service restarts) in coordination with App Support teams. Perform log analysis and monitor application health metrics using tools like SolarWinds, Kibana , or Grafana . Automate alert correlation, ticket enrichment, and remediation using scripting (Python, Bash, or PowerShell). Coach and mentor L1 staff, and review SOPs/runbooks for operational excellence. Ensure accurate and timely documentation of incidents, resolutions, and changes in the ITSM system . Participate in change control, patch coordination, and system upgrades
