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Iris Solutions
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L2 Support - Engineer

L2 Support - Engineer

Iris Solutions

2 - 4 years

4 - 6 Lacs

noida

Posted:1 week ago| Platform:

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Skills Required

drupal application support content management digital content web application finance php incident management management jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Should have experience in providing software application support remotely covering the following
- 2 4 years of experience in web application support - Strong knowledge of Drupal and PHP. - Experience with ticketing systems (e.g., JIRA, ServiceNow). - Handle L2 and L3 application issues - Ensuring ownership of the support ticket from the time its report till the closure - Understanding of the specific customer s needs and problem faced by the customer related to the application 2. Should have knowledge of incident management system for tracking life cycle of the production tickets. 3. Should be self-driven and requires minimum oversight from the Manager. 4. Should have Very good written and spoken communication skills.

Mandatory Competencies

App Support - App Support - L1, L2, L3 Support

Digital Content Management - Digital Content Management - Drupal

Development Tools and Management - Development Tools and Management - JIRA

ITSM - ServiceNow

Beh - Communication and collaboration

Perks and Benefits for Irisians

Iris provides world-class benefits for a personalized employee experience. These benefits are designed to support financial, health and well-being needs of Irisians for a holistic professional and personal growth. Click here to view the benefits.

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L2 Support - Engineer