Posted:1 month ago|
Platform:
Remote
Full Time
1. Should have experience in providing software application support remotely covering the following
- 2-4 years of experience in web application support- Strong knowledge of Drupal and PHP.- Experience with ticketing systems (e.g., JIRA, ServiceNow).- Handle L2 and L3 application issues- Ensuring ownership of the support ticket from the time its report till the closure- Understanding of the specific customer's needs and problem faced by the customer related to the application2. Should have knowledge of incident management system for tracking life cycle of the production tickets.3. Should be self-driven and requires minimum oversight from the Manager.4. Should have Very good written and spoken communication skills.
IRIS software
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