L2 Production Support

Prodapt Solutions

1 - 2 years

1 - 2 Lacs

chennai

Posted:3 days ago| Platform:

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Skills Required

l2 production support sql l2 production support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

24/7 Production Support team

nivitha.a@prodapt.com

Total Experience:

Relevant experience in L2 Production support:

Experience in SQL (Y/N):

Current Company:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

Offer in Hand (CTC- If any):

Flexible to work from office (5 days): Y/N

Fine to work in Rotational shift: Y/N

Reason of Change:

Responsibilities

Provide
Level 3 (L3) support
for production systems, resolving complex technical issues escalated from L1 and L2 teams.
Analyze and troubleshoot application and system issues using logs, monitoring tools, and debugging techniques.
Collaborate with development and infrastructure teams to identify root causes and implement long-term solutions.
Participate in
incident management
, including severity assessment, resolution, and post-mortem analysis.
Maintain and update
support documentation
, including runbooks, SOPs, and knowledge base articles.
Perform
code-level debugging
and script development (SQL) to automate routine tasks and improve system reliability.
Support
deployment activities
, including validation, rollback planning, and post-deployment monitoring.
Monitor system performance and proactively identify potential issues using tools like
Splunk, AppDynamics, or Datadog
.
Participate in
on-call rotation
for after-hours support and incident response.

Required Skills & Attributes:

rotational shifts (including nights) and weekends.

Perks will be provided.

Immediate joiners preferred.

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