L2 Production Support

As an experienced and proactive L3 Support Engineer, your role will involve diagnosing and resolving complex issues in a production environment, providing high-level support for mission-critical systems. Your strong understanding of SQL databases, complex queries, and troubleshooting will be crucial for success in this role. Familiarity with .NET Core would be an added advantage. Key Responsibilities: - Have a solid understanding of the application and provide support on issues by troubleshooting data in SQL Server for timely and accurate resolution. - Analyze browser App Insight Logs, network logs, console errors, and APIs responses to troubleshoot issues effectively. - Collaborate with internal development teams to investigate and resolve bugs and issues. - Work closely with cross-functional teams (such as Application Support, DevOps, and Development) to ensure seamless integration and troubleshooting support. - Serve as the primary escalation point for critical incidents, guaranteeing fast response times and comprehensive solutions. - Support application-related issues and contribute to the development or testing of fixes and patches. - Document issues, resolutions, and best practices to enhance future troubleshooting processes. - Manage and track issues through the ticketing system to meet SLAs effectively. Key Skills: - Strong expertise in SQL Queries. - Proven experience in troubleshooting complex database issues in a production environment. - Sound knowledge of Network Logs, Console Errors, and Error Log verification in the browser. - Familiarity with Application Insights for log checking and issue troubleshooting. - Experience with DotNet Core is highly desirable for debugging code and fixing bugs. - Excellent communication skills to explain technical concepts to technical and non-technical stakeholders. - Strong understanding of application support processes and tools. - Experience in managing high-priority incidents and critical support cases.,