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For Employers

L2 Application Support

E4 SOFTWARE SERVICES PRIVATE LIMITED

3 - 7 years

0 Lacs

navi mumbai mumbai city

Posted:4 days ago| Platform: Shine logo

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Skills Required

sql 24x7 production support application support

Work Mode

On-site

Job Type

Full Time

Job Description

24X 7X 365 second-line support

Domain / Functional

Strong practical understanding of:

payment switching, NPCI rails, transaction lifecycle
reversals, disputes, settlements, reconciliation basics
product-specific flows (UPI collect/pay, IMPS P2A/P2P, Cards ISO8583 patterns, BBPS fetch/pay, AEPS auth/cash-in/out, eKYC verification).

Technical (L2 level)

High confidence in reading and diagnosing:

.NET Core service logs/exceptions
IIS request traces, API error patterns
RabbitMQ messaging behavior (dead-letter, consumer lag, redelivery)

SQL proficiency for investigation and safe data validation.
Ability to interpret performance metrics (latency, TPS, thread pool saturation).
Familiarity with Windows-based deployments and service dependency chains.
Writing/maintaining SOPs and escalation guides.

Behavioral

Strong ownership mindset under pressure.
Structured troubleshooting and decision logging.
Client-ready communication, including RCAs.
Ability to run bridges and coordinate multi-team restoration.

Education & Experience

Bachelors in Engineering/IT/CS or equivalent.
37 years in payments/product support, switch operations, or L2 application support.
Prior 247 support experience highly preferred.

Work Conditions

24X7 rotational shift roster.
On-call expectations for critical incidents even outside shift during rotation.

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