1. P&L Owner for managing a customer account of 100+ cr. in annual revenue for ATM services. Candidate will have to be target oriented, keen focus on revenues and margins, and should develop metrics for performance measurements. 2. As an Account Head, this role will be the face of the organization to the client across the ranks and locations. Owning and developing client relationship and trust would be of utmost importance. Effective engagement must result in fulfilling stated objectives, growing revenue streams and ensuring the company s brand equity is maintained and enhanced. Will have to engage with Senior Management and Functional teams in the client place across locations. 3. Lead functional teams for delivering services for portfolio spread across the country. Build and maintain a strong & cohesive team and align them with the given objectives. 4. Engage with vendors/partners in effectively delivering services. This will involve conducting regular/periodic reviews and handling escalations. Growing and managing partner engagement will be key aspect to this role. 5. Will have to acquire, if not from relevant industry background, detailed functional knowledge in ATM services, Cash management and field operations. Will have to keep updates on industry trends, competition and peer movements and plan account level strategies 6. Identify newer opportunities in the account for growing revenues and customer mindshare. Position offerings to suit the client s requirements. 7. Active involvement in day to day Operations. Will have to conduct regular internal reviews and ensure proper reporting. 8. Will be responsible for billing to collections cycle in the given account. 9. Manage escalations and ensure that issues reported by the Client are resolved. Avoiding further escalations. 10. Willingness to travel all over India to meet the GMs, Zonal Heads and Channel managers to build rapport and address concerns. Conduct regional level partner reviews as well for improving service levels. 11. Execute the account SLA with a strong governance model and regular review process, both internally and with the Client. 12. Be prepared with updates and presentations for Management level reviews on regular basis.

Billable-Delivery You will be responsible for understanding business needs and knowing how to create and manage the tools, and you will be responsible for conferring with users, studying system flow, data usage, and work processes following the software development lifecycle. We are looking for a full stack developer. You will have to collaborate with the internal teams and vendors to fix and improve products. You will be responsible for updating and maintaining the software and products. You will be responsible for providing mentorship to junior and mid-level engineers. Must have excellent verbal and written communication skills. Should be able to work independently. You would perform the RCA for any production issues and own responsibility. Able to quickly understand the problem and provide the quick solution and work on the permanent solve with the SLA. Should have a strong knowledge of coding and good problem-solving skills.

The Head of Reconciliation and Card Operations is responsible for leading and overseeing the reconciliation and card operations functions in the payments domain. This role ensures the accuracy and integrity of financial transactions, manages all card operation processes, and supports regulatory compliance. The role involves collaborating with cross-functional teams to optimize workflows, improve transaction processing, and deliver a seamless customer experience. Key Responsibilities Reconciliation Management: Oversee daily, weekly, and monthly reconciliation processes for all financial transactions, including bank settlements, card transactions, and general ledger reconciliations. Ensure accurate matching of transactions across various payment channels, quickly identifying and resolving discrepancies. Maintain high standards of compliance with regulatory and audit requirements, ensuring accurate and timely documentation. Card Operations Oversight: Manage end-to-end card operations, including issuance, activation, transactions, chargebacks, and fraud detection. Collaborate with technology and risk teams to enhance transaction security, minimize fraud risks, and ensure compliance with PCI DSS standards. Develop and implement procedures for efficient card lifecycle management, optimizing customer experience and reducing operational risks. Process Improvement: Identify opportunities to improve reconciliation and card processing workflows, implementing automation and controls where possible. Work closely with IT and product teams to integrate reconciliation and card systems, streamlining reporting and data flow. Leverage analytics to provide insights into transaction patterns, identify risks, and suggest improvements. Regulatory Compliance and Reporting: Ensure compliance with industry regulations and internal policies, particularly in card processing and financial reconciliation. Prepare reconciliation and transaction reports for senior management, regulatory authorities, and audit purposes. Coordinate audits related to reconciliation and card operations, ensuring all records are accurate and accessible. Team Leadership: Lead, mentor, and develop the reconciliation and card operations teams, promoting a culture of accountability, accuracy, and customer-centric service. Set clear performance goals, monitor progress, and provide coaching to support professional growth within the team.

Database Administration, Goldengate Monitoring, Oracle 19c Database Administrator,RAC, Data guard,Database Vault, ASM, Database Performance Tuning, Monitoring Vis OEM Tool Database Security,in memory database, TDE Encryption and Advanced Compression (ii) Knowledge of tools - Toad, SQL*Loader, Discoverer PLSQL developer, BI Publisher, OTM, SOA, FAHRC, Shareplex.

(i) Database Administration, Goldengate Monitoring, Oracle 19c Database Administrator, RAC, Data guard, Database Vault, ASM, Database Performance Tuning, Monitoring Vis OEM Tool Database Security, in memory database, TDE Encryption and Advanced Compression (ii) Knowledge of tools - Toad, SQL*Loader, Discoverer PLSQL developer, BI Publisher, OTM, SOA, FAHRC, Shareplex.

Recruitment and Staffing : Overseeing the recruitment and selection process, including job postings, candidate interviews, and ensuring the organization attracts and retains top talent. Onboarding and Orientation : Coordinating the onboarding process for new employees, which includes paperwork, orientation, and training. Employee Relations : Handling employee inquiries, addressing workplace issues, and assisting in conflict resolution while promoting a positive work environment. Benefits Administration : Administering employee benefits, such as health insurance, retirement plans, and leave policies. HR Policy and Procedure Implementation : Assisting in the development and implementation of HR policies, procedures, and practices, and ensuring compliance with employment laws and regulations. Performance Management : Assisting in performance appraisal processes, goal setting, and employee development. Training and Development : Coordinating training and development programs for employees to enhance their skills and knowledge.

Plan manage and deliver customer implementations and CRs for Digital +CMS group of products Manage the budget and achieve annual revenue & Margin targets Work with Product Management & Engineering teams to lead the product in line with company's goals Lead a team of BA, Developers and QA to efficiently deliver the customer's needs Lead a group of Program Managers who manage customer programs and relationships

The Customer Success Specialist is responsible for ensuring that new customers are onboarded smoothly and effectively, and that they understand the products or services they have purchased. Builds and maintains strong relationships with customers, acting as the primary point of contact for their needs and concerns. Works to ensure that customers are satisfied with their experience, addressing any issues or concerns that may arise. Identifies opportunities to upsell or cross-sell additional products or services to existing customers, and works with sales and marketing teams to convert these opportunities into sales.

Ensure Turn Around Time (TAT) as per SLAs Handle process as per Quality norms. Preparing daily, weekly and monthly reports to be submitted to clients. Escalation of issues / requirements to SD team related to DCMS applications. Care for customers in case of any urgent requirements on BAU activities Managing vendors in performing daily activities.