L1 Support Executive

L1 Support Executive

Location:

Pune – Willingness to travel as required

Experience:

Minimum 1 year in L1 Support, preferably in Banking / Financial Services / KPO environment

Employment Type: Full-Time
Immediate Joiners PreferredMale Candidates Preferred

Key Responsibilities:

• Provide Level 1 technical and functional support to clients/end-users for fintech or banking software applications.
• Act as the first point of contact for support queries, ensuring timely logging, categorization, and resolution or escalation of issues.
• Monitor, track, and respond to incoming tickets and calls using helpdesk or ticketing tools (e.g., Jira, Freshdesk, ServiceNow).
• Coordinate with internal departments to ensure quick resolution and client satisfaction.
• Assist in user onboarding, basic application training, and documentation as required.
• Conduct regular follow-ups with clients and update ticket statuses accurately.
• Travel to client sites for on-ground support, training, or deployments as needed.

Key Requirements:

• Minimum 1 year of experience in an L1 support or client servicing role in the Fintech / Banking / KPO sector.
• Strong understanding of financial systems, banking processes, or fintech platforms.
• Excellent communication skills – both verbal and written (English mandatory).
• Strong interpersonal skills with a client-first attitude.
• Ability to handle basic troubleshooting (software/application-related).
• Willingness to travel frequently to client locations (local/interstate).
• Good problem-solving skills and attention to detail.

Preferred Skills:

• Exposure to ticketing systems, CRM tools, or service desk operations.
• Familiarity with KPO operations, banking processes, or NBFC/fintech workflows.
• Ability to work in a fast-paced, deadline-driven environment.

Education:

• Graduate in IT / Finance / Commerce or related fields.
• Additional certifications in banking/finance/IT support will be an advantage.

Additional Notes:

• Immediate joiners will be given priority.
• This role requires an onsite presence and travel as per business requirements.

Job Type: Full-time

Pay: ₹220,000.00 - ₹300,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Are you an immediate joiner?
• Required good communication skills?
• Are you ready to travel?
• What is your current CTC?
• What is your expected CTC?

Work Location: In person