Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Respond to the customer on App/Play Stores or on the email received via In-App feedback feature.
• Try to either provide resolution or guide it to appropriate team ASAP.• Mobile Application Supporto Identify, categorize, prioritize, route, track, and close the issues identified/received from Play Store App Store Inbuilt review feature in Mobile Appo Timely respond to customer reviews on both App & Play storeso Make sure the customer query/issue is resolved to the highest satisfaction levelo Get on a bridge/conference call with L1 & customer in case of critical issueso Support Marketing team in all new initiatives to enhance customer delighto Suggest and implement new tools for automating some of these tasks to enhance productivity• To identify, troubleshoot and solve incidents within SLA timelineso Log Analysis of the issues reportedo Update tickets recent status and progress on ticketing toolo Raise a bug for issue in application functionality where a code fix might be neededo Triaging of Mobile App issues on both Play Store & App Store Web App issues Platform(AWS) issues, in case required• Service Mgmt. Reportingo Status Tracking & Reporting• Continuous Service Improvemento Process Management & Improvement
Looking for immediate joiners.
Interested Candidate can share resume on bhawana.sharma@rsystems.com or can call at 8595575733
Regards,
Bhawana
R Systems International
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