L1 Support Engineer - DDoS Monitoring & Coordination (Farsi Speaking)

Job Summary

Key Responsibilities

• Monitor dashboards and tools related to DDoS protection platforms.
• Identify basic alerts and notify the internal technical teams as per defined procedures.
• Coordinate and follow up with L2/L3 engineers during ongoing incidents.
• Act as a communication bridge with Farsi-speaking customers, ensuring clear and professional updates.
• Maintain accurate records of incidents, timelines, and follow-up actions.
• Support documentation and reporting processes.
• Participate in regular check-ins with teams to track open items and improvements.
• Escalate any recurring issues or anomalies for further analysis.
  

Required Skills & Qualifications

• Fluency in Farsi and English (both spoken and written) is essential.
• 1–2 years of experience in coordination, helpdesk, SOC/NOC, or support environment.
• Basic understanding of IT/network operations or willingness to learn.
• Strong communication and teamwork skills.
  

• Good documentation and organizational abilities.
  

Preferred Qualifications

• Exposure to DDoS protection platforms (e.g., Arbor, Radware, or cloud providers) is a plus.
• Certifications like ITIL Foundation, CompTIA Security+, or CCNA are a bonus but not mandatory.