L0 Application Support Engineer

The L0 Application Support Engineer will provide first-line support for banking applications, ensuring quick resolution for simple, SOP-based issues and timely escalation to higher-level teams. The role demands a proactive approach in monitoring applications, responding to alerts, and ensuring uninterrupted application availability.

• Provide one-touch resolution for basic issues such as password resets, account unlocks, and FAQ responses.
• Acknowledge and log calls/emails/tickets from end-users into the ITSM tool and assign to the correct resolver group.
• Perform SOP-based application support for ticket handling and resolution.
• Monitor health and performance of critical applications (“eyes on glass”).
• Execute ready-for-business and post-release checks for in-scope applications.
• Handle event/alert management and report issues promptly.
• Follow job scheduling and monitoring procedures, escalate job failures.
• Maintain and update SOP documentation.
• Participate in DR/BCP activities as required.

Skills & Competencies:

• Basic understanding of banking applications and ITIL processes.
• Familiarity with ITSM tools (e.g., Manage Engine Service Desk).
• Strong verbal and written communication skills.
• Ability to follow structured SOPs with attention to detail.
• Basic troubleshooting and analytical skills.

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Health insurance

Work Location: In person