KYC Analyst 2 with Language Proficiency-Checker-C10

**Job Description:** The SMB KYC Ops role in the ISG O&T group at Citi involves supporting the AML/KYC function by ensuring due diligence and approval of KYC Records and associated documentation in collaboration with Relationship Management and Compliance. **Key Responsibilities:** - Support Operations Head, Team Lead, and case managers in completing KYC records - Assist Ops Manager in conducting performance appraisals for junior staff and identifying their developmental needs - Develop coverage/succession plan for scenarios like out of office, holidays, and vacations - Provide continuous support to SMB KYC Ops colleagues, RMs, and Sales Assistants for KYC related queries - Execute and ensure quality control of assigned KYC Records within defined SLA - Check all assigned KYC records for accuracy and adherence to Global KYC policy - Meet with Case Managers daily to review WIP KYC records and provide feedback for improvement - Act as an expediter for 1st level escalations within the BSU organization - Coordinate country calls, liaise with compliance, and be the primary contact for country management for KYC related matters - Monitor workflow database daily to ensure timely completion of KYC activities - Identify and resolve execution risks and issues, escalating where necessary - Conduct calibration sessions to standardize knowledge across SCMs - Review and implement feedback from Compliance and Quality team for continuous improvements - Maintain 90% post execution quality review (PEQR) each month - Keep KYC workflow tool up to date with accurate information - Liaise with Local Compliance to identify new local requirements or changes - Ensure minimal past dues for KYC documentation completion - Monitor metrics and provide information on coming due, past due, expired cases - Provide support to SCMs within BSU on generic activities **Qualifications:** - University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law **Skills:** - Ability to work independently and be a self-starter - Strong organization and process management abilities - Intermediate technical skills including Microsoft Office - Prioritization, multi-tasking, and working within tight deadlines with high accuracy - Excellent analytical, time management, written, and verbal communication skills - Ability to work with internal stakeholders and partners to develop and execute process enhancements - Demonstrated effectiveness in process management, target setting, and operational efficiency - Proactive, flexible, good organizational skills, and a team player Please note that Citi is an equal opportunity and affirmative action employer.,