Posted:20 hours ago|
Platform:
On-site
Full Time
Position : L1 Korber Support Engineer (must have Korber experience) Rel. Experience : 3+ Years Salary : Nego Location : Noida (onsite only) Key Responsibilities: L1 Körber Lead will support tickets for Körber + Körber Cloud L1 Körber Lead will learn/understand playbook materials to train L1 Support Engineers L1 Körber Lead will update all Körber Cloud permissions to reflect Support Staff Requirements L1 Körber Lead will be expected to re-classify ticket severity L1 Körber Lead will be expected to escalate L2 tickets for resolution Knowledge of SQL is required so the Support Team can query use-cases in databases Proficiency with MS SQL Databases Visual Debugger Familiarity with OpsGenie Data extract/Analysis Extracts will be CSV and Excel deliverables; PowerPoint will be utilized for presentation purposes Communicate with Global PMO and provide ongoing capacity planning of the Supplier Support team to maintain support coverage with the warehouse opening schedule Expectation is that all incidents that do not require a code change should be handled by L1 Support Deployment Support and Validation Assist with deployments and validation of successful deployments All deployment tasks to be performed will be itemized/communicated.
The Judge Group
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Noida, Uttar Pradesh, India
Salary: Not disclosed
Noida, Uttar Pradesh, India
Salary: Not disclosed
