Kitchen Stewarding Supervisor

§ Assigns utility stewards to their stations and assigns any special cleaning.

§ Follows up on assignments, making sure that all have been completed.

§ Issues cleaning supplies to stewards, checking usage and making adjustments when needed.

§ Provides assistance to all stewards as required, filling in at their stations when needed.

§ Ensures that kitchen floors and walk-ins are clean by inspecting the work of utility stewards.

§ Monitors cafeteria and provides assistance to kitchen personnel during set up and clean-up.

§ Monitors dish machine and pot room areas and makes corrections when needed.

§ Take inventory of existing china, glassware, etc. and reports to Kitchen Stewarding Executive.

§ Ensures proper amount of dishes and lids have been set up by checking hot boxes.

§ Monitors the breaking down and washing of all dishes and silverware from banquets.

§ Orients employees to the department and hotel and provides on-the-job training on job responsibilities.

§ Prioritises and assigns work.

§ Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.

§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§ Performs other duties required to provide the service brand behavior and genuine hospitality

§ Attends work on time as scheduled.

§ Follows hotel grooming and hygiene standards.

§ Minimises safety hazards by following all safety rules and procedures.

§ Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§ Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§ At all time projects a favourable image of Brand to the public.

REQUIREMENTS

§ 2 years experience in hotel food and beverage

§ High school diploma required

§ Excellent oral and written communication skills

§ Collaborate effectively with other hotel employees and managers to ensure teamwork

§ Able to resolve conflicts guests, supervisor and employee

§ Ability to multitask and work well under pressure