Experience - 8 to 10 yrs Open Positions - 2 Minimum Profiles Required - 5 Date of Joining - Immediate to 30 days Handling a team Years of experience in ServiceNow development REST/SOAP APIs, web services, JSON/XML Integration Hub Spokes and Flow Designer CMDB, Discovery, Service Mapping and IntegrationHub ITSM modules (Incident, Change, Problem, etc.) JavaScript / GlideScript (business rules, script includes, UI policies) Flow Designer & IntegrationHub MID Server integrations CI Class Manager, CI Relationship Editor, CI Lifecycle Management configuration CMDB Health Dashboard and Data Certification Version control (e.g. Git) Agile/Scrum methods
Dear candidate, Please find below JD. Team Leadership: Guide and mentor a team of ServiceNow developers, providing technical direction and support. Solution Design and Implementation: Design and deliver ServiceNow solutions, including defining system problems, designing and testing solutions, and creating technical documentation. Platform Management: Oversee the core configuration of the ServiceNow platform, including ITSM, HRSD, HAM, and ITOM modules. Integration and Development: Develop integration components with other systems, portal components, and scoped applications. Process Optimization: Ensure enhancement and support decisions align with best practice guidelines and drive platform enhancements. Agile Development: Participate in daily scrum calls, manage sprints, and promote continuous improvement practices. Testing and Quality Assurance: Oversee testing and quality assurance activities, ensuring adherence to testing policies and guidelines. Communication and Collaboration: Collaborate with cross-functional teams, stakeholders, and end-users to ensure successful implementation and integration of ServiceNow solutions. Problem Solving: Troubleshoot and resolve issues related to the ServiceNow platform, workflows, and applications. CMDB Management: Implement Discovery and CMDB best practices within the ServiceNow platform. Skills And Experience ServiceNow Expertise: Strong understanding of the ServiceNow platform, including its capabilities and limitations. Technical Proficiency: Experience with JavaScript, ServiceNow scripting, GlideRecord API, REST/SOAP APIs, and other relevant technologies. ITIL/ITSM Knowledge: Familiarity with ITIL/ITSM processes and best practices. Project Management: Experience managing projects, sprints, and development teams. Communication and Interpersonal Skills: Excellent communication, collaboration, and mentoring skills. Problem-Solving and Analytical Skills: Ability to analyze complex problems and develop effective solutions. Documentation Skills: Ability to create clear and concise technical documentation.
The position requires you to guide and mentor a team of ServiceNow developers, providing technical direction and support. You will be responsible for designing and delivering ServiceNow solutions, defining system problems, designing and testing solutions, and creating technical documentation. Additionally, you will oversee the core configuration of the ServiceNow platform, including ITSM, HRSD, HAM, and ITOM modules. Your role will involve developing integration components with other systems, portal components, and scoped applications. You will ensure that enhancement and support decisions align with best practice guidelines and drive platform enhancements. Participation in daily scrum calls, managing sprints, and promoting continuous improvement practices is essential. You will also oversee testing and quality assurance activities, ensuring adherence to testing policies and guidelines. Collaboration with cross-functional teams, stakeholders, and end-users is crucial to ensure the successful implementation and integration of ServiceNow solutions. Troubleshooting and resolution of issues related to the ServiceNow platform, workflows, and applications will be a part of your responsibilities. Implementing Discovery and CMDB best practices within the ServiceNow platform is also expected. Skills And Experience: - ServiceNow Expertise: Strong understanding of the ServiceNow platform, including its capabilities and limitations. - Technical Proficiency: Experience with JavaScript, ServiceNow scripting, GlideRecord API, REST/SOAP APIs, and other relevant technologies. - ITIL/ITSM Knowledge: Familiarity with ITIL/ITSM processes and best practices. - Project Management: Experience managing projects, sprints, and development teams. - Communication and Interpersonal Skills: Excellent communication, collaboration, and mentoring skills. - Problem-Solving and Analytical Skills: Ability to analyze complex problems and develop effective solutions. - Documentation Skills: Ability to create clear and concise technical documentation.,
As a skilled automation engineer, your primary responsibility will be to design, develop, and implement automation workflows utilizing TrueSight Orchestration & Intelligent Integration capabilities. You will be tasked with integrating TrueSight Orchestration with various IT systems, applications, and tools, including monitoring tools, ITSM platforms, and cloud services. Your role will also involve developing and maintaining runbooks, scripts, and other automation artifacts to streamline processes. In addition, you will be responsible for installing, configuring, and maintaining the TrueSight Orchestration and Intelligent Automation platform. This includes managing user access, permissions, and security settings to ensure a secure environment. You will play a crucial role in deploying and maintaining automation workflows in production environments, monitoring their performance, and identifying areas for optimization to enhance efficiency. As part of your duties, you will be expected to troubleshoot and resolve workflow errors and performance issues promptly. You will also troubleshoot integration issues to guarantee seamless data flow between systems. Furthermore, you will create and update workflow documentation, such as design specifications, flowcharts, and test cases, to facilitate seamless operations. Collaboration with IT teams, service owners, and stakeholders will be essential to gather requirements and implement effective automation solutions. You will also provide support and guidance to users on TrueSight Orchestration functionalities, ensuring they leverage the platform effectively to meet business objectives.,
The ideal candidate for this role should be an IT Graduate with a degree in BSC-IT/BCA/B.E-IT/B-Tech-IT and certification in BMC/ITIL V4. You should have a minimum of 5 to 9 years of experience in the field. Your primary responsibilities will include designing, implementing, and managing BMC Discovery solutions to discover, map, and maintain a complete inventory of IT assets, including hardware, software, and services. It is essential to have experience with CMDB and Discovery, as well as familiarity with BMC Helix Dashboard and managing CMDB data. The candidate should have expertise in BMC ITSM Developer, BMC Remedy developer, BMC Discovery, BMC TCA, and BMC BCM. Proficiency in Postgres SQL and other database languages is a must, including knowledge of reporting terms like Attributes, Filters, Joins, and schema external data sources to import data into CMDB and manage it effectively. This position is based in Indore.,
The company is looking for a skilled BMC Helix Operations Management Implementation Consultant to take charge of deploying, configuring, and integrating BMC Helix Operations Management solutions for clients. The ideal candidate must have a robust IT Operations Management background, proficiency in BMC Helix products, particularly Operations Management and AIOps, and a successful track record of implementing solutions in large-scale environments. Responsibilities include leading end-to-end implementation of BMC Helix Operations Management solutions, collaborating with stakeholders to gather requirements, customizing BMC Helix OM, integrating with other tools, assisting in AI-driven root cause analysis setup, conducting workshops and training, offering best practice guidance, troubleshooting technical issues, and working closely with BMC support and product teams. Requirements for the role include a Bachelor's degree in Computer Science or related field, a minimum of 5 years of experience in IT Operations Management or AIOps solutions, at least 3 years of hands-on experience with BMC Helix Operations Management, knowledge of infrastructure monitoring and event management, proficiency in integrations, familiarity with BMC Helix ITSM, CMDB, and Discovery, understanding of AI/ML concepts in AIOps, experience with cloud platforms, and BMC certifications in Helix or TrueSight are preferred. Desired soft skills encompass strong analytical and problem-solving abilities, excellent communication skills, both verbal and written, capacity to work independently and collaboratively, client-focused with consulting skills, and adept at managing multiple projects concurrently. Preferred certifications include BMC Certified Associate or Professional in Helix Operations Management and ITIL v4 Foundation or higher. Joining the company offers the opportunity to work with industry experts and creative minds, engage in impactful enterprise projects across various sectors, and access continuous learning and development prospects.,