Experience - 8 to 10 yrs Open Positions - 2 Minimum Profiles Required - 5 Date of Joining - Immediate to 30 days Handling a team Years of experience in ServiceNow development REST/SOAP APIs, web services, JSON/XML Integration Hub Spokes and Flow Designer CMDB, Discovery, Service Mapping and IntegrationHub ITSM modules (Incident, Change, Problem, etc.) JavaScript / GlideScript (business rules, script includes, UI policies) Flow Designer & IntegrationHub MID Server integrations CI Class Manager, CI Relationship Editor, CI Lifecycle Management configuration CMDB Health Dashboard and Data Certification Version control (e.g. Git) Agile/Scrum methods
Dear candidate, Please find below JD. Team Leadership: Guide and mentor a team of ServiceNow developers, providing technical direction and support. Solution Design and Implementation: Design and deliver ServiceNow solutions, including defining system problems, designing and testing solutions, and creating technical documentation. Platform Management: Oversee the core configuration of the ServiceNow platform, including ITSM, HRSD, HAM, and ITOM modules. Integration and Development: Develop integration components with other systems, portal components, and scoped applications. Process Optimization: Ensure enhancement and support decisions align with best practice guidelines and drive platform enhancements. Agile Development: Participate in daily scrum calls, manage sprints, and promote continuous improvement practices. Testing and Quality Assurance: Oversee testing and quality assurance activities, ensuring adherence to testing policies and guidelines. Communication and Collaboration: Collaborate with cross-functional teams, stakeholders, and end-users to ensure successful implementation and integration of ServiceNow solutions. Problem Solving: Troubleshoot and resolve issues related to the ServiceNow platform, workflows, and applications. CMDB Management: Implement Discovery and CMDB best practices within the ServiceNow platform. Skills And Experience ServiceNow Expertise: Strong understanding of the ServiceNow platform, including its capabilities and limitations. Technical Proficiency: Experience with JavaScript, ServiceNow scripting, GlideRecord API, REST/SOAP APIs, and other relevant technologies. ITIL/ITSM Knowledge: Familiarity with ITIL/ITSM processes and best practices. Project Management: Experience managing projects, sprints, and development teams. Communication and Interpersonal Skills: Excellent communication, collaboration, and mentoring skills. Problem-Solving and Analytical Skills: Ability to analyze complex problems and develop effective solutions. Documentation Skills: Ability to create clear and concise technical documentation.
The position requires you to guide and mentor a team of ServiceNow developers, providing technical direction and support. You will be responsible for designing and delivering ServiceNow solutions, defining system problems, designing and testing solutions, and creating technical documentation. Additionally, you will oversee the core configuration of the ServiceNow platform, including ITSM, HRSD, HAM, and ITOM modules. Your role will involve developing integration components with other systems, portal components, and scoped applications. You will ensure that enhancement and support decisions align with best practice guidelines and drive platform enhancements. Participation in daily scrum calls, managing sprints, and promoting continuous improvement practices is essential. You will also oversee testing and quality assurance activities, ensuring adherence to testing policies and guidelines. Collaboration with cross-functional teams, stakeholders, and end-users is crucial to ensure the successful implementation and integration of ServiceNow solutions. Troubleshooting and resolution of issues related to the ServiceNow platform, workflows, and applications will be a part of your responsibilities. Implementing Discovery and CMDB best practices within the ServiceNow platform is also expected. Skills And Experience: - ServiceNow Expertise: Strong understanding of the ServiceNow platform, including its capabilities and limitations. - Technical Proficiency: Experience with JavaScript, ServiceNow scripting, GlideRecord API, REST/SOAP APIs, and other relevant technologies. - ITIL/ITSM Knowledge: Familiarity with ITIL/ITSM processes and best practices. - Project Management: Experience managing projects, sprints, and development teams. - Communication and Interpersonal Skills: Excellent communication, collaboration, and mentoring skills. - Problem-Solving and Analytical Skills: Ability to analyze complex problems and develop effective solutions. - Documentation Skills: Ability to create clear and concise technical documentation.,
As a skilled automation engineer, your primary responsibility will be to design, develop, and implement automation workflows utilizing TrueSight Orchestration & Intelligent Integration capabilities. You will be tasked with integrating TrueSight Orchestration with various IT systems, applications, and tools, including monitoring tools, ITSM platforms, and cloud services. Your role will also involve developing and maintaining runbooks, scripts, and other automation artifacts to streamline processes. In addition, you will be responsible for installing, configuring, and maintaining the TrueSight Orchestration and Intelligent Automation platform. This includes managing user access, permissions, and security settings to ensure a secure environment. You will play a crucial role in deploying and maintaining automation workflows in production environments, monitoring their performance, and identifying areas for optimization to enhance efficiency. As part of your duties, you will be expected to troubleshoot and resolve workflow errors and performance issues promptly. You will also troubleshoot integration issues to guarantee seamless data flow between systems. Furthermore, you will create and update workflow documentation, such as design specifications, flowcharts, and test cases, to facilitate seamless operations. Collaboration with IT teams, service owners, and stakeholders will be essential to gather requirements and implement effective automation solutions. You will also provide support and guidance to users on TrueSight Orchestration functionalities, ensuring they leverage the platform effectively to meet business objectives.,
The ideal candidate for this role should be an IT Graduate with a degree in BSC-IT/BCA/B.E-IT/B-Tech-IT and certification in BMC/ITIL V4. You should have a minimum of 5 to 9 years of experience in the field. Your primary responsibilities will include designing, implementing, and managing BMC Discovery solutions to discover, map, and maintain a complete inventory of IT assets, including hardware, software, and services. It is essential to have experience with CMDB and Discovery, as well as familiarity with BMC Helix Dashboard and managing CMDB data. The candidate should have expertise in BMC ITSM Developer, BMC Remedy developer, BMC Discovery, BMC TCA, and BMC BCM. Proficiency in Postgres SQL and other database languages is a must, including knowledge of reporting terms like Attributes, Filters, Joins, and schema external data sources to import data into CMDB and manage it effectively. This position is based in Indore.,
The company is looking for a skilled BMC Helix Operations Management Implementation Consultant to take charge of deploying, configuring, and integrating BMC Helix Operations Management solutions for clients. The ideal candidate must have a robust IT Operations Management background, proficiency in BMC Helix products, particularly Operations Management and AIOps, and a successful track record of implementing solutions in large-scale environments. Responsibilities include leading end-to-end implementation of BMC Helix Operations Management solutions, collaborating with stakeholders to gather requirements, customizing BMC Helix OM, integrating with other tools, assisting in AI-driven root cause analysis setup, conducting workshops and training, offering best practice guidance, troubleshooting technical issues, and working closely with BMC support and product teams. Requirements for the role include a Bachelor's degree in Computer Science or related field, a minimum of 5 years of experience in IT Operations Management or AIOps solutions, at least 3 years of hands-on experience with BMC Helix Operations Management, knowledge of infrastructure monitoring and event management, proficiency in integrations, familiarity with BMC Helix ITSM, CMDB, and Discovery, understanding of AI/ML concepts in AIOps, experience with cloud platforms, and BMC certifications in Helix or TrueSight are preferred. Desired soft skills encompass strong analytical and problem-solving abilities, excellent communication skills, both verbal and written, capacity to work independently and collaboratively, client-focused with consulting skills, and adept at managing multiple projects concurrently. Preferred certifications include BMC Certified Associate or Professional in Helix Operations Management and ITIL v4 Foundation or higher. Joining the company offers the opportunity to work with industry experts and creative minds, engage in impactful enterprise projects across various sectors, and access continuous learning and development prospects.,
As a BMC Helix Operations Management Implementation Consultant, you will play a crucial role in leading and executing the deployment, configuration, and integration of BMC Helix Operations Management solutions for our clients. Your strong background in IT Operations Management, expertise with BMC Helix products, and proven track record of successful implementations in enterprise environments will be essential for this role. **Key Responsibilities:** - Lead and manage end-to-end implementation of BMC Helix Operations Management solutions. - Gather and understand business and technical requirements from stakeholders. - Design, configure, and customize BMC Helix OM, including event management, monitoring policies, integrations, and dashboards. - Develop and maintain integrations with other tools such as ITSM, CMDB, and third-party monitoring. - Assist in data ingestion, correlation, and AI-driven root cause analysis setup. - Conduct workshops, training sessions, and documentation for client teams. - Provide best practice guidance, performance tuning, and optimization. - Troubleshoot and resolve technical issues during and post-implementation. - Collaborate with BMC support and product teams as needed. **Required Skills & Qualifications:** - Bachelor's degree in Computer Science, Information Systems, or related field. - 5+ years of experience in IT Operations Management or AIOps solutions. - 3+ years of hands-on experience with BMC Helix Operations Management (or TrueSight OM). - Strong knowledge of infrastructure monitoring, event management, and root cause analysis. - Experience with integrations (REST APIs, Webhooks, SNMP, etc.). - Familiarity with BMC Helix ITSM, CMDB, and Discovery. - Knowledge of AI/ML concepts used in AIOps. - Experience with cloud platforms (AWS, Azure, GCP) is a plus. - BMC certifications in Helix or TrueSight preferred. **Soft Skills:** - Strong analytical and problem-solving skills. - Excellent verbal and written communication. - Ability to work independently and within a team. - Client-focused with strong consulting and interpersonal skills. - Ability to manage multiple projects simultaneously. In addition to the above, you may also be required to hold certifications such as BMC Certified Associate or Professional in Helix Operations Management and ITIL v4 Foundation or higher. Joining us will provide you with the opportunity to work with industry experts and innovative thinkers, engage in high-impact enterprise projects across diverse sectors, and access continuous learning and development opportunities.,
Position : - BMC ITSM Role Summary The BMC ITSM Developer & Integration Specialist is responsible for customizations across the entire BMC ITSM Suite, design and implementation of DWPC Catalogs, and integration with third-party products using REST APIs, SOAP web services, and email engines. The role involves independently gathering requirements, providing consultancy, creating technical documentation, conducting demos, getting approvals for final deliverables, and ensuring timely delivery on all requirements. Key Responsibilities BMC ITSM Developer & Integration Specialist Experience with customizations around complete BMC ITSM Suite DWPC Catalog creation Integration experience with BMC & third party products using REST APIs, SOAP web services, Email Engine. Experience with DWPC Enhanced Catalogue, Smart IT, Smart Reporting Should able to gather requirement on own, provide consultancy. Creation of documentations Conducting demos of the requirement delivered Get approvals on the requirement finalization before starting the work. Keep track of new requirements that comes up during process of discussion with client. Timely Deliverables
Job Overview As a TrueSight Orchestration L1 Support Engineer, you will be the first point of contact for customers experiencing issues with the TrueSight Orchestration platform. Your primary responsibilities include troubleshooting basic issues, managing incident tickets, and escalating complex problems to higher-level support. You will work closely with customers and internal teams to ensure that issues are resolved promptly and efficiently. Responsibilities And Duties "1. Monitoring and Incident Management: Monitor TrueSight Orchestration environments for alerts, warnings, and critical events. Respond to incident tickets raised by users or monitoring systems. Ensure timely acknowledgment, triage, and resolution of incidents in line with SLAs. Troubleshooting: Perform initial diagnosis and troubleshooting of TrueSight Orchestration issues. Identify and resolve basic connectivity, performance, and configuration issues. Collect and analyze logs to determine the root cause of problems. User Support: Provide first-level support to users and customers, including answering queries and providing guidance on TrueSight Orchestration usage. Assist users in resolving basic issues related to workflows, processes, and automation tasks. Escalation: Escalate unresolved or complex issues to L2 or L3 support teams, providing detailed incident documentation and troubleshooting steps taken. Collaborate with higher-level support and engineering teams to resolve issues. Documentation and Reporting: Maintain accurate records of all incidents, including details of the problem, troubleshooting steps, and resolution. Generate regular reports on incident trends, recurring issues, and system performance. System Health Checks: Perform routine health checks on TrueSight Orchestration environments. Ensure that all services, processes, and integrations are functioning as expected. Continuous Improvement: Identify opportunities to improve monitoring, automation, and incident management processes. Participate in training sessions to stay updated on the latest features and best practices for TrueSight Orchestration." Qualifications Education level.:- MSC in Computer Science / BE / Btech in Computer Engineering Experience:- 2 to 3 Years experience in System Primary/Mandatory skills:- Microsoft Windows OS knowledge, Linux Basics commands knowledge Secondary/Additional Preferred skills:- Certification in any Computer field
Job Description: HCL BigFix Administrator / Engineer Position Overview We are seeking an experienced HCL BigFix Administrator/Engineer to design, implement, manage, and support enterprise endpoint management solutions. The role involves patch management, compliance enforcement, software distribution, asset discovery, and security remediation using HCL BigFix across diverse IT environments. Key Responsibilities Administration & Operations Install, configure, and maintain HCL BigFix platform (Core Server, Relays, Consoles, WebUI, and Agents). Manage patch management lifecycle (Windows, Linux, UNIX, macOS) including testing, scheduling, and deployment. Create and manage custom fixlets, tasks, baselines, and policies for endpoint compliance and remediation. Integrate BigFix with databases, reporting tools, and SIEM/SOAR platforms. Security & Compliance Implement endpoint security configurations (DISA STIGs, CIS Benchmarks, industry standards), customize If needed Monitor compliance dashboards, generate reports, and support audit requirements. Automate vulnerability remediation workflows and collaborate with Security/Vulnerability teams. Software & Asset Management Package, test, and deploy enterprise applications using BigFix Software Distribution module. Maintain accurate asset inventory (hardware/software) via BigFix Discovery. Performance & Troubleshooting Monitor and optimize BigFix infrastructure performance. Troubleshoot agent/server issues and provide Level 2/3 support for endpoint management. Collaboration Work with Infrastructure, Security, and Application teams for patch compliance and endpoint governance. Support change management and downtime coordination for patching cycles. Required Skills & Experience Strong knowledge of HCL BigFix platform (minimum 2–4 years hands-on). Expertise in patch management, automation scripting (Relevance Language, Action Script, PowerShell, Shell scripting). Experience with Windows Server, Linux/Unix administration. Knowledge of SQL Server/DB2 databases for BigFix backend operations. Familiarity with Active Directory, Group Policy, and endpoint security practices. Understanding of vulnerability management processes (Qualys, Tenable, Rapid7 integration a plus). Preferred Qualifications Certification in HCL BigFix Administrator / Specialist. ITIL Foundation knowledge for incident/change management. Experience with BigFix Inventory, Lifecycle, Compliance, and Insights modules. Strong communication skills for working with global IT teams. Job Title Variants HCL BigFix Administrator (operations focused) HCL BigFix Engineer (design, deployment, and automation focus) Endpoint Management Specialist (BigFix) BigFix Security & Compliance Engineer
Job Title: ServiceNow Service Portal Developer Work Mode: Hybrid Job Summary We are seeking an experienced ServiceNow Service Portal Developer to design, develop, and implement customized Service Portal solutions within the ServiceNow platform. The ideal candidate will have hands-on experience with front-end development (HTML, CSS, AngularJS, Bootstrap) and a strong understanding of the ServiceNow framework, including widgets, UI pages, and client/server scripting. Key Responsibilities Design, develop, and maintain ServiceNow Service Portals, widgets, and custom UI components. Customize out-of-the-box ServiceNow modules to meet business requirements. Collaborate with process owners and business analysts to translate requirements into functional portal solutions. Implement responsive, accessible, and user-friendly UI designs using HTML5, CSS3, JavaScript, and AngularJS. Integrate Service Portal with Service Catalog, Knowledge Base, Incident, and other ITSM modules. Optimize portal performance and ensure consistent branding across the platform. Develop and maintain client scripts, UI policies, UI actions, business rules, and other custom code as needed. Participate in code reviews, testing, and documentation of customizations. Stay up to date with ServiceNow releases, best practices, and UI/UX trends. Required Skills And Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field. 5–6 years of experience working with ServiceNow (at least 3+ years in Service Portal development). Proficiency in HTML5, CSS3, JavaScript, jQuery, AngularJS, Bootstrap. Strong understanding of ServiceNow architecture, tables, and data model. Experience creating and customizing ServiceNow widgets and UI pages. Familiarity with REST/SOAP API integration within ServiceNow. Knowledge of ITIL processes and ServiceNow ITSM modules. Strong problem-solving and debugging skills. Excellent communication and collaboration abilities. Preferred Qualifications ServiceNow Certified System Administrator (CSA) or higher certification. Experience with ServiceNow Scoped Applications and UI Builder. Familiarity with Flow Designer, IntegrationHub, or Now Experience (UI Framework). Knowledge of Agile/Scrum development practices.
Job Title: Senior ServiceNow CMDB Consultant Education Bachelor’s degree in IT, Computer Science, or a related field. Job Description We are seeking an experienced Senior ServiceNow Developer/Consultant with 6-8 years of hands-on experience in developing and administering applications on the ServiceNow platform. The candidate should have strong expertise in ITSM, ITAM, CMDB, SAM, HAM, Sec Ops, HRSD, GRC, and ITOM modules, with proven ability to lead development efforts and deliver scalable, efficient solutions. Experience 6-8 years of relevant experience in ServiceNow development and administration. Expertise in at least one or two ServiceNow domains such as ITSM, ITAM, ITOM, CMDB, HRSD, CSM, or GRC. Experience with the Now Mobile app and with scoped applications is preferred. Proven track record of working independently and leading technical delivery. Certifications ServiceNow Certified System Administrator ServiceNow Certified Application Developer Key Responsibilities Support, maintain, and enhance all technical aspects of the ServiceNow platform. Lead design, development, and customization of out-of-the-box (OOTB) and custom applications, focusing on ITX and HRSD. Own requirement gathering sessions and collaborate actively with stakeholders and business users. Convert user stories and business needs into technical solutions. Develop integrations with AD, MID Server, and third-party tools using SOAP, REST, and other web services. Create custom widgets and UI components using HTML, CSS, Bootstrap, AngularJS, Jelly Script, and jQuery. Manage domain separation and ensure secure role-based access. Perform testing and documentation for both new and existing functionality. Mentor junior developers and provide technical guidance. Ensure compliance with best practices, ITIL standards, and organizational policies.
Overview Job Description – Monitoring Tools Specialist (TSOM/BHOM) L3 Resource We are looking for a Monitoring Tools Specialist with strong expertise in BMC TrueSight Operations Management (TSOM) and BMC Helix Operations Management (BHOM). The candidate should have hands-on experience in monitoring solutions, integrations, troubleshooting, and event management, with the ability to collaborate effectively across teams. Key Responsibilities Configure and manage TSOM/BHOM monitoring solutions Install and configure Patrol Agents using pconfig utilities Develop and maintain event management policies, thresholds, and authorization profiles Troubleshoot monitoring issues and perform root cause analysis Integrate monitoring tools with third-party monitoring and ticketing systems Document processes and configurations in MS Word and Excel Contribute to migration activities such as TSOM to BHOM Must Have Skills Strong knowledge of TSOM/BHOM architecture Patrol Agent installation and configuration experience Understanding of Patrol and Sentry KMs Event management policies and threshold configuration Integration with third-party monitoring/ticketing tools Firewall access rule creation and monitoring prerequisites Proficiency in MS Excel (filters, pivots) and MS Word Basic email etiquette Good To Have Skills Python scripting and automation Kubernetes basics Grafana dashboards ITIL knowledge and certifications Intelligent Integration application and connector configuration experience Great To Have Skills TSOM to BHOM migration experience JSON and API integration knowledge TSCO/BHCO administration, ETL configuration, and reporting
As a BMC ITSM Developer & Integration Specialist, your role involves customizing the entire BMC ITSM Suite, designing and implementing DWPC Catalogs, and integrating with third-party products using REST APIs, SOAP web services, and email engines. You will be responsible for independently gathering requirements, providing consultancy, creating technical documentation, conducting demos, obtaining approvals for final deliverables, and ensuring timely delivery on all requirements. Key Responsibilities: - Experience with customizations across the complete BMC ITSM Suite - DWPC Catalog creation - Integration experience with BMC & third-party products using REST APIs, SOAP web services, Email Engine - Familiarity with DWPC Enhanced Catalogue, Smart IT, Smart Reporting - Ability to gather requirements independently and provide consultancy - Creation of technical documentation - Conducting demos of the delivered requirements - Obtaining approvals for requirement finalization before initiating work - Tracking new requirements that emerge during client discussions - Ensuring timely deliverables Qualifications Required: - Previous experience in customizing BMC ITSM Suite - Proficiency in DWPC Catalog creation - Strong background in integrating BMC & third-party products using REST APIs, SOAP web services, Email Engine - Familiarity with DWPC Enhanced Catalogue, Smart IT, Smart Reporting - Excellent communication and consultancy skills - Ability to create comprehensive technical documentation - Demonstrated experience in conducting requirement demos and obtaining approvals - Strong organization skills to track and manage evolving client requirements (Note: No additional details of the company were mentioned in the job description.),
As a skilled Truesight Orchestration (TSO) L2 Support Engineer, you will be part of the IT operations team, responsible for monitoring and managing BMC Truesight Orchestration environments to ensure optimal performance and availability. Your key responsibilities will include: - Monitor and manage BMC Truesight Orchestration environments. - Respond to and resolve alerts and incidents within defined SLAs. - Analyse system logs, identify issues, and perform corrective actions. - Provide L2 support for Truesight Orchestration issues, escalating to L3 when necessary. - Perform root cause analysis on recurring issues and implement corrective measures. - Assist in the deployment, configuration, and maintenance of Truesight Orchestration components. - Develop and maintain automation scripts to improve the efficiency of TSO operations. - Maintain up-to-date technical documentation related to TSO processes and procedures. - Collaborate with other IT teams to resolve complex issues. - Communicate effectively with stakeholders regarding system status, incidents, and resolutions. Qualifications required for this role include: - MSC in Computer Science / BE / Btech in Computer Engineering. - 5 to 6 years of experience in System. - Proficiency in Microsoft Windows OS knowledge and Linux Basics commands knowledge. - Certification in any Computer field. - BMC Certified Associate in Truesight Orchestration. Join us in this role to leverage your expertise in Truesight Orchestration and contribute to the efficiency and effectiveness of our IT operations team.,