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Key Accounts Manager

Key Accounts Manager

Teachmint

2 - 5 years

4 - 7 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

backend usage front end relationship building account management training and development stakeholder management continuous improvement recruitment crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role:

We are looking for a highly driven and relationship-focused Customer Success Lead to play a pivotal role in ensuring customers achieve maximum value from Teachmint s solutions. This role is ideal for someone with strong communication skills, stakeholder management experience, and a passion for building long-term customer partnerships. Candidates with experience in B2B environments (especially where buyer and end-users differ) and those from education or ed-tech backgrounds will be strongly preferred.

Key Responsibilities:

Build and maintain strong relationships with school and college leadership teams, administrators, and key decision-makers.
Manage large customer portfolios, ensuring product usage, adoption, retention, and identifying opportunities for upsell or expansion.
Lead onboarding and training sessions for institutions, enabling seamless rollout and adoption of Teachmint products.
Conduct periodic account reviews, health checks, and engagement meetings with customers.
Collaborate with internal teams (Product, Tech, Sales, Training) to resolve customer issues promptly and effectively.
Gather and relay customer insights to improve product experience and advocate for user needs.
Visit customer locations when required to provide on-site support, training, and relationship-building.
Support continuous improvement of customer success processes, dashboards, and best practices.

Requirements:

Excellent communication skills (written and verbal) with the ability to engage diverse stakeholders.
Prior experience in customer success, account management, or training preferably in B2B or education/ed-tech settings.
Proven ability to handle large customer portfolios while driving adoption, retention, and upsell metrics.
Strong problem-solving abilities with a customer-first mindset.
Willingness to travel to customer locations (schools/colleges) as needed.
Comfort with CRM tools and data-driven reporting is a plus.
Positive attitude, ownership mindset, and the ability to work cross-functionally.

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Teachmint

Education Technology

Bengaluru

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Key Accounts Manager