Key Account Manager

Job Summary

We are looking for a relationship-focused and commercially driven Key Account Manager to manage strategic client accounts, strengthen customer relationships, and drive revenue growth through retention, upselling, and cross-selling opportunities.

Key Responsibilities

• Manage and develop relationships with key clients and strategic accounts.
• Serve as the primary point of contact for assigned customers.
• Understand client business needs and provide tailored solutions.
• Develop account plans to achieve revenue, retention, and growth targets.
• Identify opportunities for upselling, cross-selling, and account expansion.
• Coordinate with sales, marketing, operations, and customer support teams.
• Monitor account performance, customer satisfaction, and renewal risks.
• Prepare regular account reviews, forecasts, and performance reports.
• Resolve client issues promptly and ensure effective escalation when required.
• Negotiate contracts, pricing, renewals, and service agreements.
• Maintain accurate customer records and activities in the CRM.

Requirements

• Postgraduate degree in Business, Marketing, Management, or a related field.
• MBA or PGDM preferred.
• 3–7 years of experience in account management, client servicing, sales, or business development.
• Proven experience managing major or strategic accounts.
• Strong relationship-building, negotiation, and presentation skills.
• Excellent communication and problem-solving abilities.
• Commercial awareness with a focus on revenue growth and customer retention.
• Familiarity with CRM systems and account-management tools.
• Ability to manage multiple clients and priorities effectively.

Key Performance Indicators

• Account revenue and profitability.
• Customer retention and renewal rates.
• Upselling and cross-selling revenue.
• Customer satisfaction and engagement.
• Achievement of account growth targets.
• Forecast accuracy and CRM data quality.

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance

Work Location: In person