Key Account Manager

Key Accounts Manager

Ink PPT | Gurugram | On-site | 4–5 Years of Experience

Industry: Creative & Design Agency / Digital Services / IT
Working Schedule: 5.5 days a week (1st and 3rd Saturdays off)

About Ink PPT

At Ink PPT, we partner with some of the world’s leading organizations, including Fortune 500 companies, to transform complex business challenges into impactful creative, design, and digital solutions.

We combine strategic thinking, creativity, and technology to help brands communicate better, engage their audiences, and achieve meaningful business outcomes.

The Opportunity

We are looking for a driven and commercially minded Key Accounts Manager who can strengthen client partnerships while unlocking new growth opportunities within existing accounts.

In this role, you will manage a portfolio of 4–5 strategic clients, understand their evolving business needs, and identify opportunities to expand our services and increase account revenue.

This position goes beyond traditional client servicing. We are looking for someone who can build trust, think strategically, lead business conversations, and turn strong client relationships into sustainable revenue growth.

If you enjoy working closely with clients, identifying business opportunities, and collaborating with creative and technology teams to deliver value, this role is for you.

What You’ll Be Responsible For

1. Client Relationship Management

• Own and nurture relationships across a portfolio of 4–5 key accounts.
• Serve as the primary point of contact for client communication, reviews, and business discussions.
• Build strong relationships with senior stakeholders and key decision-makers.
• Understand client objectives, challenges, and future requirements to anticipate business needs.

2. Account Growth & Revenue Generation

• Identify and convert upselling, cross-selling, and repeat-business opportunities.
• Develop account growth strategies to increase revenue and strengthen client engagement.
• Take ownership of monthly and quarterly revenue targets.
• Expand the company’s footprint within existing accounts by introducing relevant services and solutions.
• Maintain a healthy pipeline of opportunities and drive them through to closure.

3. Business Development & Commercial Ownership

• Lead client presentations, proposals, pitches, and scope discussions.
• Understand project requirements and collaborate with internal teams to develop suitable solutions.
• Manage commercial conversations, negotiate effectively, and ensure alignment on expectations.
• Track account performance, revenue contribution, and upcoming opportunities.

4. Cross-Functional Collaboration

• Work closely with design, creative, technology, and delivery teams to ensure seamless execution.
• Align client expectations with project scope, timelines, and deliverables.
• Proactively resolve concerns and manage escalations to maintain client confidence.
• Ensure a consistent, high-quality client experience throughout the engagement lifecycle.

What We’re Looking For

• 4–5 years of experience in Key Account Management, Account Management, Client Servicing, Business Development, or a similar client-facing role.
• Experience in a creative or design agency, digital agency, IT services, SaaS, or technology-driven organization.
• A proven understanding of account expansion, client retention, and revenue generation.
• The ability to identify business opportunities and convert them into commercial outcomes.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Confidence in managing senior stakeholders and leading independent business conversations.
• A commercially focused mindset with strong ownership, planning, and organizational skills.
• The ability to coordinate with multiple teams while managing competing priorities.

How Success Will Be Measured

Your success will be reflected in your ability to:

• Grow revenue across your assigned accounts.
• Generate repeat business and convert new opportunities within existing clients.
• Strengthen client retention and long-term partnerships.
• Build a consistent pipeline of qualified business opportunities.
• Improve account performance through strategic engagement and proactive planning.
• Deliver a positive client experience while supporting the company’s business objectives.

Why This Role Matters

At Ink PPT, client relationships are an important driver of business growth. As a Key Accounts Manager, you will play a pivotal role in strengthening partnerships, identifying new avenues for collaboration, and creating long-term value for both our clients and our business.

We’re looking for someone who doesn’t just manage accounts but actively grows them. If you combine relationship-building skills with commercial thinking, a proactive approach, and a passion for delivering value, we’d love to hear from you.

Location: Gurugram
Work Mode: On-site
Experience: 4–5 Years
Working Days: 5.5 days per week (1st and 3rd Saturdays off)

Pay: ₹600,000.00 - ₹800,000.00 per year

Work Location: In person