Key Account Manager ( Contract Manufacturing )

1. Account Management: a. Manage and strengthen relationships with key contract manufacturing clients. b. Serve as the primary contact for assigned accounts, ensuring high levels of customer satisfaction. c. Maintain regular communication with clients to understand their needs, expectations, and feedback. d. Willingness to travel for client meetings and factory visits as needed 2. Contract Negotiation and Renewal: a. Negotiation and renewal of manufacturing contracts, ensuring favourable terms for both the company and the client. b. Work with legal and finance teams to ensure all contracts are compliant and profitable. 3. Sales and Revenue Growth: a. Develop strategies to achieve sales targets and expand business opportunities within the existing client base. b. Identify upselling and cross-selling opportunities within current accounts. c. Monitor and report on key account performance, including sales forecasts and profitability. 4. Project Coordination: a. Collaborate with internal teams (production, supply chain, quality control, R&D, and finance) to ensure the smooth execution of client orders and on-time delivery. b. Monitor production schedules and ensure alignment with client expectations and deadlines. c. Troubleshoot and resolve any production or quality issues that may arise. 5. Client Relationship Development: a. Build long-term relationships with key stakeholders at client companies, understanding their business goals and manufacturing requirements. b. Regularly visit clients and host review meetings to evaluate project status and gather feedback. c. Act as a liaison between the client and internal teams to ensure effective communication and problem resolution. 6. Market and Competitor Analysis: a. Stay informed about industry trends, market shifts, and competitor activities within the contract manufacturing sector. b. Provide insights and recommendations for business growth and innovation. 7. Reporting and Analysis: a. Prepare regular reports on account performance, revenue projections, and customer satisfaction metrics. b. Analyse key data to improve account strategies and drive overall profitability. 1. Strong negotiation and contract management skills. 2. Excellent communication, presentation, and interpersonal skills. 3. Analytical skills with a strategic mindset for identifying growth opportunities. 4. Ability to work cross-functionally with production, R & D, quality, and supply chain teams. 5. Proficient in CRM systems, Microsoft Office Suite, and sales reporting tools.