Key Account Executive

As a member of the Blitz team, you will be responsible for providing exceptional client service and maintaining strong relationships with eCommerce brands. Your key responsibilities will include being the primary point of contact for clients, resolving escalations and queries, and building long-term relationships by understanding their needs. You will also work as a liaison between clients and internal teams, gather feedback to enhance service quality, and prepare reports on client interactions for performance assessment. To excel in this role, you should possess a Bachelor's degree and at least 1 year of experience in account management or customer service. Strong communication and interpersonal skills are essential, along with the ability to handle customers with empathy and a customer-focused approach. You should be comfortable working in a fast-paced environment, passionate about delivering excellent customer experiences, and have experience in logistics, eCommerce, or related fields. Proficiency in MS-Excel and a data-driven mindset are also required for this position. If you are looking for a challenging yet rewarding opportunity to work with enterprise brands in the eCommerce industry, where you can make a significant impact on customer satisfaction and brand growth, then this role at Blitz is the perfect fit for you. Join us in our mission to simplify scalability and unlock the growth potential of new-age eCommerce brands through Same-Day Delivery services.,