Kamailio Support Engineer

Company Description

Tevatel is the largest provider of cloud-based call center solutions, enabling businesses to deliver outstanding customer engagement. Founded in 2019 and headquartered in Chennai, Tamil Nadu, Tevatel has expanded to serve over 500 clients with offices in India, USA, and Dubai. Tevatel's flagship product, doocti, is a Customer Experience (CX) Platform that facilitates seamless communication for Sales, Support, and Marketing. Renowned enterprises such as The Hindu, INDmoney, and BSNL trust doocti for superior customer engagement.

Role Description

This is a full-time on-site role for a Kamailio Support Engineer located in Chennai. The Kamailio Support Engineer will be responsible for providing technical support and troubleshooting services to customers using our Kamailio system. Daily tasks include monitoring system performance, diagnosing and resolving technical issues, collaborating with the customer support team, and maintaining high customer service standards. The role involves working closely with the engineering team to implement system updates and improvements.

Qualifications

Kamailio & VoIP Skills

• Skilled in Kamailio SIP server deployment and real-time VoIP routing
• Experienced in Kamailio for scalable SIP routing and VoIP infrastructure
• Proficient in Kamailio-based SIP proxy and registrar configurations
• Hands-on expertise with Kamailio for SIP signaling and load balancing
• Kamailio specialist with focus on SIP, NAT traversal, and VoIP security

System Administration & OS Knowledge

• Proficiency in Linux System Administration and Unix
• Strong knowledge of operating systems and infrastructure
• Experience with telecommunication systems and VoIP technologies is a plus

Technical & Analytical Skills

• Strong troubleshooting skills
• Troubleshooting and technical support skills
• Excellent problem-solving abilities and attention to detail

Communication & Teamwork

• Excellent written and verbal communication skills
• Customer support and customer service skills
• Ability to work independently and as part of a team
• Ability to work effectively in an on-site team environment

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Experience in a similar role is a plus
• 2+ Years Experience is mandatory