Minimum 2-3 years of experience Location: Kabra Corporate Office, JVPD, Mumbai Job Responsibilities: Act as the first point of contact at the reception/front desk, creating a welcoming and professional environment. Greet and assist clients, visitors, and customers courteously and provide accurate information or direction. Answer, screen, and route incoming calls efficiently; manage inquiries professionally. Maintain visitor records, handle incoming/outgoing mail, and oversee courier packages. Ensure the reception and common areas remain clean, organized, and presentable. Perform administrative tasks such as scheduling appointments, managing files, and maintaining office supplies. Support other departments with routine office coordination and daily administrative requirements. Handle tasks with discretion, accuracy, and attention to detail, maintaining confidentiality where required. Deliver excellent customer service by representing the company s values and standards at all times. Key Requirements Bachelor s degree in any field. Strong communication and interpersonal skills. Ability to prioritize, multitask, and manage time effectively. Customer-focused attitude with a problem-solving mindset. Fluency in English, Hindi, and at least one additional regional language. Proficiency in MS Office and familiarity with office equipment. 2-3 years of experience in a front office, receptionist, or customer-facing role (preferred). Willingness to work in a fast-paced and dynamic environment.
Customer Relationship Management (CRM): Build and maintain long-term relationships with homebuyers, investors, and channel partners. Track customer satisfaction and address queries proactively. Loyalty & Referral Program Development: Design and manage loyalty, referral, and privilege programs (e.g., rewards for repeat purchases, upgrades, referrals). Partner with lifestyle brands to offer exclusive benefits to customers. Sales Enablement & Upselling: Work with sales teams to promote repeat property investments (holiday homes, second homes, upgrades). Identify high-potential customers for cross-selling (parking, interiors, rentals, property management). Customer Engagement: Organize community events, property walkthroughs, and appreciation meets . Keep buyers informed with updates on construction, possession, and new launches . Analytics & Reporting: Monitor customer retention, referral conversion, and repeat booking rates . Present dashboards and insights to management on program ROI. Skills & Competencies Strong background in real estate sales & CRM systems (360 Enrich, Salesforce, Zoho, etc.). Ability to design and manage loyalty/referral programs . Excellent communication and relationship management skills. Data-driven with strong analytical ability . Understanding of the real estate buying journey and customer psychology.