Junior System Administrator

Junior Systems Administrator

Microsoft 365

Key Responsibilities

• Provide day-to-day support for

  Microsoft 365 applications

  (Exchange, Teams, SharePoint, OneDrive).
• Assist in

  Active Directory / Azure AD

  user and group management.
• Support configuration and troubleshooting of

  Windows servers and workstations

  .
• Work with

  Intune / SCCM

  for device management and patching under guidance.
• Provide

  remote and onsite user support

  for clients.
• Document IT processes, tickets, and resolutions.
  
• Escalate complex issues to senior administrators when necessary.
  
• Liaise with vendors and coordinate issue resolution.
  
• Ensure compliance with IT security best practices.
  
• Handle customer interactions confidently over phone and email (supporting clients in Australia).
  

Skills & Experience

• 2-3 years of hands-on IT support or systems administration experience.
  
• Knowledge of:
  

• Active Directory / Azure AD

  (L1L2)

• Office 365 / Microsoft 365

  (L1L2)

• Windows Server & Desktop support

  (L2)

• SCCM / Intune

  (basic knowledge preferred)

• Remote Monitoring & Management (RMM)

  tools (basic)
• Strong troubleshooting and problem-solving skills.
  
• Excellent verbal and written communication skills in English.
  
• Ability to make and receive customer calls (supporting Australian clients).
  
• Previous exposure to an

  MSP (Managed Service Provider)

  environment is an advantage.

Job Benefits & Perks

• Competitive salary and performance-based growth.
  
• Access to

  technical training programs

  and certifications.
• Career progression opportunities in a

  fast-growing IT company

  .
• Exposure to advanced IT environments and international clients.
  

Other Details

• Hours of Operation:

  Australian Time Zone.

• Employment Type:

  Full Time, Permanent.

• Role Category:

  IT Support / Systems Administration.

• Education:

• UG: Any Graduate
  
• PG: Any Postgraduate