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Junior Support Engineer

Junior Support Engineer

Logixhealth

2 - 4 years

3 - 6 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Desktop Support Ticketing Tools Troubleshooting IT Support Asset management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Handling of tickets by troubleshooting, resolving and escalating to the next level within the timeline Asset management, ensure all IT Assets are tracked, Asset register is up to date. Support for Non BAU activities and ongoing programs Vendor coordination and follow-ups Complete assigned activities and tasks on scheduled timeline Updating all the trackers related to daily, weekly and monthly tasks Granting access and troubleshooting HID access as and when it comes Resolving CCTV NVR issues, checking weekly logs and recordings Knowledge sharing within the department Knowledge on Azure Virtual Desktop and Citrix client Environment. REQUISITE SKILLS: Knowledge in ticketing tool Que monitoring, Ticket assignment, report generation related to ticket ageing and other factors Knowledge in Active Directory User creation, DL and Security groups creation, Modification in user details Knowledge in Exchange for email ID creation, deletion, pst archiving, email forward and other requests. Verbal and written communication skill. Knowledge in file sharing. Knowledge in HID, CCTV, Printers and hardware equipment's. Knowledge in Citrix support.

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Junior Support Engineer