Junior ORM Executive

Junior ORM Executive

Location: Bangalore
Experience: 0–2 years
Department: Digital Marketing – Online Reputation Management

Webenza is a leading digital agency that thrives on storytelling, innovation, and building strong brand communities across the digital ecosystem. We are looking for a Junior ORM Executive to join our growing Online Reputation Management team. If you're a keen listener, love engaging with audiences online, and have a sharp eye for brand sentiment this role is your gateway into the world of digital reputation management!

Key Responsibilities

• Monitor user comments, feedback, reviews, and queries across social media platforms and digital channels, both manually and using social listening tools.
• Engage with audiences promptly and professionally on behalf of the brand — across Facebook, Instagram, Twitter, Google reviews, forums, and other digital properties.
• Respond effectively to both positive and negative brand mentions within the specified turnaround time, aiming to improve customer experience and perception.
• Escalate critical feedback and brand-sensitive comments to internal stakeholders and brand teams in real-time.
• Create awareness and shape public perception by crafting thoughtful responses that reflect the brand voice.
• Acknowledge compliments and ensure they are highlighted to the broader brand team for potential amplification.
• Document interactions and contribute to weekly/monthly ORM reports, highlighting key sentiment trends, recurring issues, and actionable insights.
• Collaborate with account managers and creative teams to suggest improvements in content and customer communication based on audience sentiment.

Technical Skills & Requirements

• 0–2 years of experience in ORM, social media, digital marketing, or a related role.
• Excellent command of English — both written and spoken; strong grammar and empathetic tone are essential.
• Working knowledge of social media platforms and online tools (e.g., Meta Suite, Tweet Deck, Google Reviews).
• Proficiency in MS Excel and basic report formatting.
• Exposure to social listening or ORM platforms (e.g., Sprinklr, Brandwatch, Hootsuite) is a plus.
• Ability to multi-task, prioritize responses, and manage high-volume interactions calmly and professionally.
• Must be a team player, attentive to detail, and open to feedback and learning.

Shift Timing:

8:00 AM to 5:00 PM (Weekly off – One day per week)

Job Type: Full-time

Pay: Up to ₹240,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid time off
• Provident Fund
• Work from home

Application Question(s):

• CTC
• Expected CTC
• Notice Period

Location:

• Domlur, Bengaluru, Karnataka (Required)

Work Location: In person