Junior Oracle HCM Product Support Analyst

BASIC PURPOSE:

The Junior Oracle HCM Product Support Analyst will assist in providing functional support and troubleshooting for Oracle HCM modules during ERP implementation. This role supports requirements gathering, testing, issue resolution, documentation, and user support activities related to Oracle HCM Core, Time and Labor (OTL), and Payroll modules. The ideal candidate will develop a foundational understanding of Oracle ERP HCM functionality, processes, and technical integrations to ensure smooth implementation and adoption.ESSENTIAL FUNCTIONS: Support in Requirements Gathering: Work closely with senior analysts and stakeholders to assist in documenting business needs, especially related to HCM Core, Absence Management, Time & Labor, and Payroll processes.Assist in Solution Reviews: Support review sessions to ensure proposed solutions meet business requirements and align with best practices.Process Documentation & Workflow Support: Help document current and future state processes, including HCM workflows, timesheet processing, and payroll procedures.Testing & Validation: Support the creation of test cases and scenarios, participate in testing activities, and document issues. Assist in User Acceptance Testing (UAT) coordination and issue tracking.Change & Cutover Support: Assist in planning and executing cutover activities with a focus on data migration, system validation, and minimal business disruption. Support communication and training efforts for end-users.Technical & Functional Knowledge Building: Develop a basic understanding of Oracle ERP HCM architecture, data structures, integrations, and customizations. Act as a liaison between functional teams and technical support to help resolve issues.Documentation & Reporting: Maintain clear documentation of processes, test results, issues, and resolutions. Prepare status updates and reports for project teams.User Support & Issue Resolution: Provide first-line support to end-users for HCM-related inquiries, troubleshooting issues, and guiding users through new processes.Collaborative Support: Work with cross-functional teams, including technical consultants and business stakeholders, to ensure requirements are met and issues are addressed promptly.Additional Duties: Support ad hoc project activities, training sessions, and process improvements as needed.REPORTING RELATIONSHIPS: Reports to the VP, Enterprise Support Service OperationsNo direct reportsQUALIFICATIONS:Bachelors degree in Information Technology, Business Administration, Human Resources, or a related field preferred.1-3 years of experience working with Oracle ERP HCM modules or similar HRIS systems is highly desirable.Basic understanding of Oracle HCM modules including HCM Core, Absence Management, Time and Labor, and Payroll.Strong analytical and problem-solving skills with a keen attention to detail.Good verbal and written communication skills, with the ability to communicate technical information clearly to non-technical users.Eagerness to learn Oracle ERP systems, processes, and technical concepts.Familiarity with data migration, testing, and cutover activities is a plus.Ability to manage multiple tasks effectively in a fast-paced project environment.Prior experience supporting ERP implementations or HRIS systems is a plus.Certifications in Oracle HCM or related areas are a bonus but not required.CRITICAL COMPETENCIES FOR SUCCESS:Business Acumen: In-depth knowledge of the business, industry, external marketplace, and the ability to conceptually pull together patterns or connections that are not clearly related; ability to apply insight across a wide range of tactical to strategic issues to consistently identify and select the best course of action.Building People Capability: Commitment to ensuring that the right people are in the right roles and that individuals feel empowered and supported to reach their potential; provides coaching to foster the learning of their team members, and likewise plays an active role in acquiring, developing and retaining talent for the larger organization.Strategic Agility: Eagerness and ability to learn quickly and leverage a flexible mindset in response to shifting dynamics, adversity, and/or change; continually pushes oneself, their teams, and their businesses to learn, to generate new ideas, and (at times) to take needed risks to position the company favorably in the marketplace.Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client/customer needs are met with a high standard of excellence, urgency, and predictability; focused on the task at hand in the face of ambiguity and applies past experiences and expertise to consistently pull through results.Organizational Collaboration: Ability to partner across organizational lines and work cooperatively within and outside ones own team to best serve client needs and exceed the expectations of end customers and clients; actively supports key decisions and promote a spirit of teamwork to demonstrate the commitment to the company.Integrity: Must be a trustworthy leader by demonstrating consistency, honesty, and truthfulness or accuracy in your day-to-day actions.Change Agent: Possess the ability to embrace change and build enthusiasm for change efforts amongst team members by promoting the value of the transformation that is being undertaken by the organization; formulating how the transformation will happen; guiding and supporting others through the transformation; and ensuring that the new processes, procedures, structures, etc., are implemented in ways that deliver the expected value that the organizational change was to prodWORK CONDITIONS:Employee must possess comfort in learning, training, and engaging with others virtually using Microsoft Teams and Zoom.