Jr. Software Tester & Support Executive

Role Overview: You will be expected to have excellent English communication skills (Verbal & Written) and a good attitude. Additionally, you should have the ability to grasp and understand business processes. Your analytical and logical skills will be put to use. It is important for you to prepare by knowing about the customer and gathering necessary information before engaging. You should maintain a professional demeanor by dressing well, arriving on time, and being respectful. Clear communication is key ensure you talk and listen in a way that is easy for the customer to understand. Your problem-solving skills will be tested as you address any issues or questions the customer may have. It is essential for you to be familiar with the products or services to provide useful information. Building rapport with customers is crucial be friendly and show genuine interest in their needs. Following up is important recap discussions, outline next steps, and check back as needed. Key Responsibilities: - Excellent English communication skills (Verbal & Written) and a good attitude - Ability to grasp and understand business processes - Analytical and logical skills - Prepare by knowing about the customer and gathering necessary information - Maintain a professional demeanor - Communicate clearly - Solve problems by addressing customer issues or questions - Be familiar with products or services to provide useful information - Build rapport with customers - Follow up by recapping discussions, outlining next steps, and checking back as needed - Perform manual testing Qualification Required: - Excellent English communication skills (Verbal & Written) - Good attitude - Analytical and logical skills,