Jr. Customer Support Associate

Position Overview

Junior Customer Support Executive

Key Responsibilities

• Respond promptly to customer queries via email, chat, and phone.
• Assist customers with product information, order-related inquiries, and issue resolution.
• Ensure a positive customer experience by providing accurate and efficient support.
• Work closely with internal teams to address customer concerns and provide timely solutions.
• Maintain records of customer interactions, feedback, and resolutions for continuous improvement.
• Support the team in managing returns, refunds, and exchanges efficiently.
• Identify recurring customer issues and suggest process improvements.
• Adhere to company policies while handling sensitive customer data.

Requirements

• 0-2 years of experience in customer support, preferably in e-commerce or healthcare.
• Excellent verbal and written communication skills in English.
• Proficiency in using customer support tools (e.g., Freshdesk, Zendesk, or similar platforms).
• Strong problem-solving skills and ability to think on your feet.
• A customer-first mindset with a positive and empathetic attitude.
• Ability to multitask and handle high volumes of customer interactions.
• Willingness to work in shifts, including weekends and holidays, if required.

Preferred Qualifications

• Experience in the healthcare or wellness industry is a plus.
• Knowledge of Hindi or other regional languages is an advantage.
• Familiarity with CRM software and basic data entry skills.

  Role & responsibilities