Job Title: Guest Relationship Manager Location: The Spirited Spot, Nagpur Employment Type: Full-Time Reporting To: General Manager / Outlet Head About The Spirited Spot: The Spirited Spot is Nagpur’s premier destination for expertly crafted cocktails, vibrant ambiance, and curated lifestyle experiences. We blend mixology, music, and culture to create unforgettable moments for our guests. ⸻ Job Summary: As the Guest Relationship Manager (GRM), you will be the face of The Spirited Spot, ensuring every guest enjoys a personalized, warm, and high-quality experience. Your role is to build lasting guest relationships, manage feedback, and enhance brand loyalty through excellent service and hospitality. ⸻ Key Responsibilities: Guest Experience: Greet guests upon arrival with warmth and professionalism. Ensure smooth guest seating, reservation handling, and VIP service coordination. Anticipate guest needs and personalize experiences accordingly. Relationship Management: Build rapport with regular patrons, influencers, and high-value guests. Maintain a guest database to track preferences, special dates, and visit history. Engage with guests through feedback collection, post-visit follow-ups, and special invitations. Event & Promotions Support Coordinate with the marketing and operations team during in-house events and promotions. Assist in curating and managing guest lists for exclusive gatherings, fashion and lifestyle evenings, or theme nights. Issue Resolution: Proactively address and resolve guest concerns or complaints, ensuring satisfaction. Escalate complex issues to the outlet manager when necessary. Team Collaboration: Work closely with the bar, kitchen, and service teams to ensure seamless delivery of services. Train and sensitize staff on guest preferences and service excellence. Qualifications & Skills: Bachelor’s degree in Hospitality Management, Business, or a related field. 2+ years experience in guest relations, hospitality, or high-end F&B environments. Excellent interpersonal and communication skills. Strong problem-solving abilities and a calm demeanor under pressure. Polished appearance and confident personality. Familiarity with CRM tools and POS systems is a plus. ⸻ What We Offer: A dynamic, creative workplace culture. Opportunity to interact with a premium clientele. Career growth in the lifestyle and hospitality segment. Competitive salary and performance-based incentives. ⸻ Join us to create spirited experiences where every guest feels special. To apply, send your resume to [email protected] with the subject line: Application – GRM at The Spirited Spot Job Type: Full-time Schedule: Evening shift Ability to commute/relocate: Shankar Nagar, Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person Speak with the employer +91 8446636801
