Customer Relationship Executive

0 years

2 - 4 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Act as the point of contact for clients after booking confirmation.
  • Maintain regular communication with clients regarding payment schedules and due dates.
  • Follow up on outstanding payments and send reminders through calls, emails, or WhatsApp.
  • Share necessary documents such as allotment letters, payment receipts, tax invoices, demand letters, etc.
  • Coordinate with internal departments (Accounts, Legal, Project Team) to resolve client queries.
  • Maintain updated records of payments and communication in the CRM system.
  • Schedule and coordinate site visits related to possession or document handover.
  • Ensure a smooth and professional post-sale experience for all clients.
  • Prepare weekly and monthly MIS reports related to client payments and interactions.

Skills & Qualifications:

  • Bachelor’s degree in any discipline (preferred: B.Com, BBA, BA).
  • Strong communication skills – both verbal and written (Hindi & English).
  • Basic knowledge of Excel, email etiquette, and file management.
  • Pleasant personality and professional telephone manners.
  • Ability to follow up consistently and maintain polite client relations.
  • Willingness to learn about real estate documentation and payment processes.
  • Freshers with strong interpersonal and coordination skills are welcome.

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹400,000.00 per year

Schedule:

  • Day shift
  • Morning shift

Work Location: In person

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