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0.0 - 2.0 years
0 Lacs
Goa, Goa
Remote
Additional Information Job Number 25098073 Job Category Human Resources Location Goa Marriott Resort & Spa, Post Box No. 64, Miramar, Goa, Goa, India, 403001 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area. OR 4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area. CORE WORK ACTIVITIES Managing the Human Resources Strategy Executes and follows-up on engagement survey related activities. Champions and builds the talent management ranks in support of property and region diversity strategy. Translates business priorities into property Human Resources strategies, plans and actions Implements and sustains Human Resources initiatives at the property. Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate. Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up. Creates value through proactive approaches that will affect performance outcome or control cost. Monitors effective use of myHR by property managers and employees. Leads and participates in succession management and workforce planning. Responsible for Human Resources strategy and execution. Serves as key change manager for initiatives that have high employee impact. Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities. Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate. Managing Staffing and Recruitment Process Analyzes open positions to balance the development of existing talent and business needs. Serves as coach and expert facilitator of the selection and interviewing process. Surfaces opportunities in work processes and staffing optimization. Makes staffing decisions to manage the talent cadre and pipeline at the property. Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc. Monitors sourcing process and outcomes of staffing process. Ensures managers are competent in assessing and evaluating hourly staff. Managing Employee Compensation Strategy Remains current and knowledgeable in the internal and external compensation and work competitive environments. Leads the planning of the hourly employee total compensation strategy. Champions the communication and proper use of total compensation systems, tools, programs, policies, etc. Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution. Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities. Managing Staff Development Activities Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description(s). Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees. Serves as resource to property Human Resources staff on employee relations questions and issues. Continually reinforces positive employee relations concepts. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 1 month ago
1.0 years
0 Lacs
Goa, Goa
Remote
Additional Information Job Number 25098097 Job Category Food and Beverage & Culinary Location Courtyard Goa Colva, Colva Beach Road, Goa, Goa, India, 403708 Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 1 month ago
0 years
0 - 0 Lacs
Goa, Goa
On-site
A Kitchen Steward's responsibility is to maintain the cleanliness and hygiene of the kitchen, ensuring all equipment, utensils, and work areas are sanitized and ready for use. Job Type: Full-time Pay: ₹8,086.00 - ₹13,000.00 per month Benefits: Food provided Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Yearly bonus Work Location: In person
Posted 1 month ago
2.0 years
0 Lacs
Goa, Goa
On-site
Job Summary: We are seeking a detail-oriented and experienced Reservation Supervisor to oversee the daily operations of our reservations team. The ideal candidate will have a strong background in hotel reservations, excellent communication and leadership skills, and hands-on experience with IDS Software (Hotel Property Management System) . Key Responsibilities: Supervise the reservations team and ensure smooth, efficient handling of all bookings. Monitor incoming reservations via phone, email, and online platforms. Maintain up-to-date records in IDS Software and ensure system accuracy. Coordinate with Front Office and Sales & Marketing teams to optimize occupancy and revenue. Manage group bookings, special requests, and VIP arrivals. Conduct regular training sessions for reservation agents, especially on IDS usage. Generate daily, weekly, and monthly reports from IDS for management. Ensure all reservations comply with hotel policies and standards. Handle guest inquiries and complaints in a professional and timely manner. Assist with rate loading, packages, and promotions in IDS. Requirements: Proven experience in hotel reservations, with at least 2 years in a supervisory role. Mandatory knowledge and experience with IDS Software (Fortune Next / IDS Next). Strong organizational and multitasking abilities. Excellent verbal and written communication skills. Ability to train and lead a team effectively. Knowledge of OTA platforms and channel managers is a plus. Flexible to work in shifts, including weekends and holidays. Job Type: Full-time Pay: Up to ₹30,000.00 per year Benefits: Cell phone reimbursement Food provided Schedule: Morning shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
Posted 1 month ago
4.0 years
0 - 0 Lacs
Goa, Goa
On-site
Role Overview: The Restaurant Captain is responsible for supervising the dining area, managing staff during shifts, ensuring excellent customer service, and supporting smooth restaurant operations. Key Responsibilities: Greet and seat guests in a courteous manner. Supervise waitstaff and ensure service standards are met. Assist in training new staff and maintaining team discipline. Handle guest complaints and resolve issues promptly. Coordinate between kitchen and service staff for timely food delivery. Maintain cleanliness and ambience of the restaurant. Ensure compliance with health and safety regulations. Maintain inventory of service tools and supplies. Qualifications: High school diploma or equivalent; hospitality degree preferred. 2–4 years of experience in food & beverage service, preferably in a supervisory role. Excellent communication and leadership skills. Good knowledge of food and beverage service standards. Customer-oriented and able to handle pressure during peak hours. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Food provided Schedule: Rotational shift Supplemental Pay: Yearly bonus Work Location: In person
Posted 1 month ago
4.0 years
0 Lacs
Goa, Goa
Remote
Additional Information Job Number 25097444 Job Category Food and Beverage & Culinary Location Fairfield by Marriott Goa Anjuna, Survey No 11/14 Plot B C&E, Anjuna, Goa, Goa, India, 403509 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Reviews and adjust systems and procedures in the kitchen to ensure their effectiveness. Develops, designs, or creates new menus and recipes based on standards or artistic contributions. Demonstrates knowledge of high quality food products, presentations and flavor. Ensures compliance with food handling and sanitation standards. Ensures compliance with all applicable laws and regulations. Follows proper handling and right temperature of all food products. Knows and implements brand’s Safety Standards. Supervises kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Maintains purchasing, receiving and food storage standards. Operates and maintains all department equipment and reports malfunctions. Supports procedures for food & beverage portion and waste controls. Develop and implement environmentally friendly processes and procedures for food preparation, energy use and waste management in the restaurant. Checks the quality of raw and cooked food products to ensure that standards are met. Assists in determining how food should be presented and creates decorative food displays. Leading Culinary Team Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Ensures and maintains the productivity level of employees. Ensures that menu items are prepared and presented according to use record standards. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. Leads shifts while personally preparing food items and executing requests based on required specifications. Maintaining Culinary Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Schedules employees to business demands and tracks employee time and attendance. Understands the impact of departments operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Orders employee uniforms according to budget and ensures uniforms are properly inventoried and maintained. Reviews staffing levels to ensure that guest service, operational and financial objectives are met. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Handles guest problems and complaints. Strives to improve service performance. Helps employees receive on-going training to understand guest expectations. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Assists as needed in the interviewing and hiring of employee team members with appropriate skills. Participates in the employee performance appraisal process, providing feedback as needed. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in training the Restaurant and Catering staff on menu items including ingredients, preparation methods and unique tastes. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 1 month ago
1.0 years
0 Lacs
Goa, Goa
Remote
Intern - Programs (Operations) Location: Goa Roles and responsibilities: Data Management and Upload (PRIMARY) : ● Checking if the documentation is done as expected, If not then working with facilitators and getting it done ● Ensure data entry by facilitators are accurately done on time Operations and Administration: ● Sorting and Packaging of student books and getting it couriered to Facilitators at respective districts ● Managing the storage of books and optimum utilization of office space ● Packaging of gifts/momentos if required and couriering it to all the Headmasters ● Maintaining the inventory of medium wise books and other program related materials ● Receiving and maintaining filled handouts accurately and keeping tap of materials inventory ● Maintaining a file of all the official documents for office ● Responsible for day to day operations of office inventory keeping in loop with the Manger/team Vendor Management: ● Coordinating with the vendors (Courier, Books printing) to get the tasks done ● Maintaining the bills/invoices and submitting it to the Finance department Communication: ● Coordinating with Headmasters to share the progress and solve for the issues. Escalate it on a timely basis to ensure speedy resolution of the same ● Keeping the internal teams and partner teams looped in to seek their support and inputs. ● Writing emails to the stakeholders in reference to the task in hand. Student Support and Tracking: ● Making student support calls to collect information and tracking their journeys post our programs ● Maintaining, updating the database with the same and preparing reports ● Keeping/Maintaining facilitator database and documents for records ● School visit, going for session observations, QC of data and reporting and coordinating with other vertical staff for work ● Interpreting data from dashboards and reporting trends to the team. Profile Requisites: 1. Minimum 1 year commitment required with 8.5 hrs per day. 2. Ability to multitask and prioritize tasks 3. Clear verbal and written communication 4. Tech Savvy (comfortable using Microsoft Office; confident of learning to operate scanners, dashboards) 5. Ability to do a certain task multiple times with focus without getting bored. 6. Readiness to give hand and feet support even at odd hours. What’s in it for you? ● Impact the outcomes: Your commitment to the cause and your youth-focused skills will directly impact the outcomes of our programs, helping thousands of youth pursue careers of their choice ● Our work environment is fun, youthful, focused on excellence, and deeply committed to achieving outcomes ● Exposure to a multitude of opportunities for learning directly from the experience and knowledge of a senior team ● The ability to fast-track your career within Antarang and in the broader impact sector. If you have any queries write in to ibrahim@antarangfoundation.org Job Types: Full-time, Fresher, Internship Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Work from home Schedule: Day shift Monday to Friday Weekend availability Work Location: In person
Posted 1 month ago
0 years
0 - 0 Lacs
Goa, Goa
On-site
DCP must knew Bulk cooking & Food costing Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Leave encashment Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Yearly bonus Work Location: In person
Posted 1 month ago
1.0 years
0 - 0 Lacs
Goa, Goa
On-site
Welcome and greet guests in a warm and professional manner Assist guests with check-in and check-out procedures Provide information about hotel facilities, services, and local attractions Handle guest inquiries and requests, including room preferences and special arrangements Ensure accurate billing and process payments from guests Coordinate with housekeeping and other departments to address guest needs Respond to guest feedback and resolve issues in a timely and satisfactory manner Maintain a neat and organized front desk area Answer phone calls and direct inquiries to the appropriate department Contribute to a positive and welcoming atmosphere for guests Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Rotational shift Supplemental Pay: Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Microsoft Office: 1 year (Preferred) total work: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person
Posted 1 month ago
2.0 years
0 Lacs
Goa, Goa
On-site
Front Office Associate With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services. What will I be doing? As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation. Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel. Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates. Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs. Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested. Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest. Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured. Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolution. Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation. Ensure that VIP guests are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received. Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct. Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel. Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT. Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken. Ensure that the Guest Service Manager is kept aware and up to date with operational issues. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups. Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly. Ensure that the front desk stock is managed and not wasted, maintaining costs where able. Keep up to date and aware of competitor activities in order to be well informed. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed. Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly. Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. Provide safety deposit boxes to guests, ensuring that guests’ valuables are safe and secure at all times. Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest. Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money. Attempt to communicate with guests in guests’ native language, if applicable. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Able to perform moderately complex mathematical calculations without error. Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs. Able to access and accurately input information using a moderately complex computer system. Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Good interpersonal skills to provide overall guest satisfaction. Able to work under pressure and deal with stressful situations during busy periods. 1 or 2 years of related working experience preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!
Posted 1 month ago
0 years
0 - 0 Lacs
Goa, Goa
On-site
Customer service Accounts and finance management Data analysis Telephonic support Administrative support Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
Posted 1 month ago
1.0 years
0 - 0 Lacs
Goa, Goa
On-site
Responsibilities: Oversee new admissions and patient discharges . Emergency management : Coordinate with doctors and family in cases of health deterioration or death certificate issuance. Provide weekly updates to clients regarding patient activities. Conduct daily patient check-ups , including monitoring vital signs and ensuring medication accuracy. Audit and maintain logbooks for medicine tracking, hygiene checks, and staff performance. Assist doctors during rounds and prepare assessment reports . Manage patient allocation and nursing procedure training sessions. Ensure staff follows hygiene protocols and patient care standards. Efficiently handle staff ROTA , supporting teams in cases of absenteeism. Perform nursing procedures like bladder wash, wound dressing, catheter changes, IV & IM administration . Conduct audits on medicines, hygiene, surgical stock, and caregiver performance. Coordinate with hospitals and medical professionals for emergency treatments . Maintain documentation, assist in death certificate issuance , and provide reports to family and admin. Supervise sterilization of surgical equipment and ensure readiness of first aid kits . Manage procurement of medical supplies and report maintenance needs. Qualifications: ANM, GNM, or BSc Nursing degree. Minimum 1 year ICU or staff nurse experience . Strong team-handling skills , managing a team of 20-30 patient care assistants. Basic computer knowledge is mandatory. Hindi proficiency (preferred). Job Details: Job Type : Full-time, Permanent Schedule : Morning, Night, Rotational Shifts Salary : ₹22,000 - ₹30,000 per month Location : Goa (on-site) Benefits: Flexible schedule Health insurance Paid sick leave Provident fund Cell phone reimbursement Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Provident Fund Schedule: Rotational shift Ability to commute/relocate: Goa Velha, Goa: Reliably commute or planning to relocate before starting work (Preferred) Experience: ICU or staff nurse: 1 year (Required) License/Certification: ANM, GNM, or BSc Nursing degree (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person
Posted 1 month ago
3.0 years
0 - 1 Lacs
Goa, Goa
On-site
Position: Sous Chef Number of Openings: 2 Package: 450 OMR Gender: Male Age Limit: 32 – 42 Nationality Preference: Nepali / Sri Lankan / Filipino / Indian Qualification: Any Degree or Diploma in Hotel Management Requirements & Responsibilities: Minimum 3 years of experience in a similar role. Responsible for training, induction, and development of kitchen staff in: Hygiene and cleanliness Menu knowledge Production methods Food presentation and portion control Standard recipe creation and maintenance Conduct daily shift briefings with kitchen colleagues. Train CDPs, DCDPs, and Commis chefs periodically on REVEL system modules: Inventory Recipe management Purchasing Food cost control Attendance tracking Foster positive interdepartmental relationships . Prepare and maintain a comprehensive recipe book . Maintain food cost in line with management expectations. Implement and follow HACCP standards . Must possess: Strong management skills Good English communication System knowledge in MS Office and relevant software Experience or knowledge of Italian cuisine Job Type: Full-time Pay: ₹60,000.00 - ₹100,000.00 per month Application Question(s): Are you wiling to relocate to Moscat, Oman? Work Location: In person
Posted 1 month ago
0.0 - 2.0 years
0 Lacs
Goa, Goa
Remote
Additional Information Job Number 25097444 Job Category Food and Beverage & Culinary Location Fairfield by Marriott Goa Anjuna, Survey No 11/14 Plot B C&E, Anjuna, Goa, Goa, India, 403509 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Reviews and adjust systems and procedures in the kitchen to ensure their effectiveness. Develops, designs, or creates new menus and recipes based on standards or artistic contributions. Demonstrates knowledge of high quality food products, presentations and flavor. Ensures compliance with food handling and sanitation standards. Ensures compliance with all applicable laws and regulations. Follows proper handling and right temperature of all food products. Knows and implements brand’s Safety Standards. Supervises kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Maintains purchasing, receiving and food storage standards. Operates and maintains all department equipment and reports malfunctions. Supports procedures for food & beverage portion and waste controls. Develop and implement environmentally friendly processes and procedures for food preparation, energy use and waste management in the restaurant. Checks the quality of raw and cooked food products to ensure that standards are met. Assists in determining how food should be presented and creates decorative food displays. Leading Culinary Team Supervises and coordinates activities of cooks and workers engaged in food preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Ensures and maintains the productivity level of employees. Ensures that menu items are prepared and presented according to use record standards. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. Leads shifts while personally preparing food items and executing requests based on required specifications. Maintaining Culinary Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Schedules employees to business demands and tracks employee time and attendance. Understands the impact of departments operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Orders employee uniforms according to budget and ensures uniforms are properly inventoried and maintained. Reviews staffing levels to ensure that guest service, operational and financial objectives are met. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Handles guest problems and complaints. Strives to improve service performance. Helps employees receive on-going training to understand guest expectations. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Assists as needed in the interviewing and hiring of employee team members with appropriate skills. Participates in the employee performance appraisal process, providing feedback as needed. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in training the Restaurant and Catering staff on menu items including ingredients, preparation methods and unique tastes. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 1 month ago
0.0 - 2.0 years
0 Lacs
Goa, Goa
Remote
Additional Information Job Number 25097425 Job Category Rooms & Guest Services Operations Location Le Meridien Goa Calangute, Aguada Siolim Road Calangute, Goa, Goa, India, 403516 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 1 month ago
1.0 years
0 - 0 Lacs
Goa, Goa
On-site
Hiring Medical Lab Technician - Pathology for South Goa (Mudgoan). Laboratory Technician is responsible for conducting tests, experiments, and analyses in a laboratory setting to support research, diagnostics, or quality control, help in NABL Audits This role involves handling laboratory equipment, maintaining accurate records, and adhering to safety and quality standards. Experience in NABL Audits preferred Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Application Question(s): Are you Willing to relocate to South Goa ? What is your Salary and Notice Period ? How Many years of Experience in Medical Lab Technican ? Education: Bachelor's (Preferred) Experience: Clinical laboratory: 1 year (Required) Work Location: In person
Posted 1 month ago
0 years
0 - 0 Lacs
Goa, Goa
On-site
JOB DESCRIPTION: At Greenr, we’re not just a café — we’re a conscious community. Our space thrives on collaboration, sustainability, and a deep respect for good food and good people. We're looking for someone who aligns with our values and is excited to grow with us. As Floor Staff, you will play a crucial role in maintaining harmony between our kitchen and the guests. Your responsibility is to ensure smooth service, maintain high standards of food safety, and reflect the culture of Greenr in every interaction. FLOOR STAFF RESPONSIBILITIES: Clear used tableware promptly and ensure it is returned to the kitchen for cleaning. Assist guests in finding appropriate seating with warmth and efficiency. Prepare tables with fresh linens, neatly arranged tableware, and necessary condiments. Keep service stations well-stocked with essentials like cutlery, napkins, and condiments. Deliver dishes to guests promptly and with professional courtesy. Provide assistance with processing customer payments when required. Participate in general upkeep of the café, including sweeping, mopping, vacuuming, and polishing surfaces. Answer customer queries related to menu items, ingredients, and preparation methods. Promptly inform management of any shortages or low stock in supplies. QUALIFICATION AND SKILLS: High school diploma or GED. Proven experience working in the foodservice industry. Sound knowledge of proper food handling procedures. The ability to stand for extended periods. Strong problem-solving skills. Excellent organizational and time management skills. Effective communication skills. Exceptional customer service skills. If you think you can work in our fast-paced work environment, then send in your application now. We will love to onboard you soon. Job Type: Full-time Pay: ₹16,000.00 - ₹23,000.00 per month Benefits: Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Rotational shift Weekend availability Work Location: In person
Posted 1 month ago
1.0 years
0 - 0 Lacs
Goa, Goa
On-site
Responsibilities: Assisting customers in locating suitable dining tables. Setting tables with clean linen, napkins, and tableware as well as condiments. Removing dirty tableware from dining tables and taking them to the kitchen to be washed. Ensuring that the server stations are adequately stocked with tableware, napkins, and condiments. Assisting the wait staff in delivering meal items to patrons as needed. Assisting the wait staff in processing patrons' payments. Performing clean-up duties, which involves occasionally sweeping, mopping, and vacuuming floors as well as polishing counters and fixtures. Answering customers' questions regarding meal ingredients and preparation. Notifying the manager of low or depleted restaurant supplies. Qualifications and skills: High school diploma or GED. Proven experience working in the foodservice industry. Sound knowledge of proper food handling procedures. The ability to stand for extended periods. Strong problem-solving skills. Excellent organizational and time management skills. Effective communication skills. Exceptional customer service skills. If you think you can work in our fast-paced work environment, then send in your application now. We will love to onboard you soon. Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Food provided Health insurance Paid sick time Experience: total work: 1 year (Preferred) Work Location: In person
Posted 1 month ago
0 years
0 - 0 Lacs
Goa, Goa
On-site
JOB DESCRIPTION: At Greenr, we’re not just a café — we’re a conscious community. Our space thrives on collaboration, sustainability, and a deep respect for good food and good people. We're looking for someone who aligns with our values and is excited to grow with us. As Floor Staff, you will play a crucial role in maintaining harmony between our kitchen and the guests. Your responsibility is to ensure smooth service, maintain high standards of food safety, and reflect the culture of Greenr in every interaction. FLOOR STAFF RESPONSIBILITIES: Clear used tableware promptly and ensure it is returned to the kitchen for cleaning. Assist guests in finding appropriate seating with warmth and efficiency. Prepare tables with fresh linens, neatly arranged tableware, and necessary condiments. Keep service stations well-stocked with essentials like cutlery, napkins, and condiments. Deliver dishes to guests promptly and with professional courtesy. Provide assistance with processing customer payments when required. Participate in general upkeep of the café, including sweeping, mopping, vacuuming, and polishing surfaces. Answer customer queries related to menu items, ingredients, and preparation methods. Promptly inform management of any shortages or low stock in supplies. QUALIFICATION AND SKILLS: High school diploma or GED. Proven experience working in the foodservice industry. Sound knowledge of proper food handling procedures. The ability to stand for extended periods. Strong problem-solving skills. Excellent organizational and time management skills. Effective communication skills. Exceptional customer service skills. If you think you can work in our fast-paced work environment, then send in your application now. We will love to onboard you soon. Job Type: Full-time Pay: ₹16,000.00 - ₹23,000.00 per month Benefits: Food provided Provident Fund Schedule: Rotational shift Weekend availability Work Location: In person
Posted 1 month ago
0 years
0 - 0 Lacs
Goa, Goa
On-site
JOB DESCRIPTION: At Greenr, we’re not just a café — we’re a conscious community. Our space thrives on collaboration, sustainability, and a deep respect for good food and good people. We're looking for someone who aligns with our values and is excited to grow with us. As Floor Staff, you will play a crucial role in maintaining harmony between our kitchen and the guests. Your responsibility is to ensure smooth service, maintain high standards of food safety, and reflect the culture of Greenr in every interaction. FLOOR STAFF RESPONSIBILITIES: Clear used tableware promptly and ensure it is returned to the kitchen for cleaning. Assist guests in finding appropriate seating with warmth and efficiency. Prepare tables with fresh linens, neatly arranged tableware, and necessary condiments. Keep service stations well-stocked with essentials like cutlery, napkins, and condiments. Deliver dishes to guests promptly and with professional courtesy. Provide assistance with processing customer payments when required. Participate in general upkeep of the café, including sweeping, mopping, vacuuming, and polishing surfaces. Answer customer queries related to menu items, ingredients, and preparation methods. Promptly inform management of any shortages or low stock in supplies. QUALIFICATION AND SKILLS: High school diploma or GED. Proven experience working in the foodservice industry. Sound knowledge of proper food handling procedures. The ability to stand for extended periods. Strong problem-solving skills. Excellent organizational and time management skills. Effective communication skills. Exceptional customer service skills. If you think you can work in our fast-paced work environment, then send in your application now. We will love to onboard you soon. Job Type: Full-time Pay: ₹16,000.00 - ₹23,000.00 per month Benefits: Food provided Health insurance Paid time off Provident Fund Schedule: Rotational shift Weekend availability Work Location: In person
Posted 1 month ago
5.0 years
0 Lacs
Goa, Goa
On-site
We are seeking a Construction Site Supervisor with minimum of 5 Years of experience to join our dynamic team, monitor daily construction activities and ensure compliance with project plans, specifications, and safety regulations, coordinate with engineer, subcontractors, labourers, and suppliers to maintain smooth workflow. Candidates residing in Goa preferred. Salary:- As per skills & knowledge. Qualification:- Diploma in Civil Engineering Job Type: Full-time Ability to commute/relocate: Goa, Goa: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Required) Experience: Supervising: 5 years (Required) Location: Goa, Goa (Required) Shift availability: Day Shift (Required) Willingness to travel: 50% (Required) Work Location: In person
Posted 1 month ago
1.0 years
0 - 0 Lacs
Goa, Goa
On-site
Position Title: Guest Relations Executive Location: Goa Reports To: Spa Manager / Operations Manager Key Responsibilities: Guest Interaction: Greet and welcome guests upon arrival, ensuring a positive first impression. Assist guests with inquiries about spa services, treatments, and products. Provide guests with detailed information about the spa's facilities, policies, and offerings. Customer Service: Handle guest requests, concerns, and complaints in a timely and professional manner, ensuring satisfaction. Follow up with guests post-treatment to gather feedback and ensure they had a pleasant experience. Maintain a calm and friendly demeanor even in high-pressure situations. Booking & Reservations: Manage appointment bookings and reservations for spa treatments, ensuring accurate scheduling. Assist guests in selecting appropriate services based on their preferences and needs. Process payments and handle guest transactions in accordance with company protocols. Guest Experience Enhancement: Ensure the spa environment is welcoming, clean, and organized at all times. Suggest enhancements or upgrades to guests (such as additional treatments, products, or packages). Offer personalized recommendations to guests based on their preferences and past visits. Administrative Tasks: Maintain accurate guest records, including preferences and past treatments. Assist with marketing or promotional activities to attract new guests. Ensure all front desk operations are carried out smoothly and in compliance with company standards. Collaboration: Work closely with other spa team members (therapists, technicians, etc.) to ensure a seamless guest experience. Assist with training new staff members on guest relations procedures. Upselling & Retail: Promote and sell spa retail products (oils, skincare, etc.) that complement the services offered. Actively contribute to the spa's revenue targets by suggesting add-on services and packages. Key Skills & Qualifications: Strong interpersonal and communication skills. Customer-focused with a passion for providing an outstanding guest experience. Ability to multitask and handle different tasks simultaneously. Experience in the hospitality, wellness, or spa industry is a plus. Knowledge of spa services and wellness treatments preferred. Basic computer and reservation system proficiency. Personal Traits: Friendly, professional, and approachable. Detail-oriented and organized. Calm under pressure with the ability to think quickly on your feet. Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Paid sick time Schedule: Rotational shift Experience: total work: 1 year (Preferred) Work Location: In person
Posted 1 month ago
0.0 - 1.0 years
0 Lacs
Goa, Goa
On-site
Position Title: Guest Relations Executive Location: Goa Reports To: Spa Manager / Operations Manager Key Responsibilities: Guest Interaction: Greet and welcome guests upon arrival, ensuring a positive first impression. Assist guests with inquiries about spa services, treatments, and products. Provide guests with detailed information about the spa's facilities, policies, and offerings. Customer Service: Handle guest requests, concerns, and complaints in a timely and professional manner, ensuring satisfaction. Follow up with guests post-treatment to gather feedback and ensure they had a pleasant experience. Maintain a calm and friendly demeanor even in high-pressure situations. Booking & Reservations: Manage appointment bookings and reservations for spa treatments, ensuring accurate scheduling. Assist guests in selecting appropriate services based on their preferences and needs. Process payments and handle guest transactions in accordance with company protocols. Guest Experience Enhancement: Ensure the spa environment is welcoming, clean, and organized at all times. Suggest enhancements or upgrades to guests (such as additional treatments, products, or packages). Offer personalized recommendations to guests based on their preferences and past visits. Administrative Tasks: Maintain accurate guest records, including preferences and past treatments. Assist with marketing or promotional activities to attract new guests. Ensure all front desk operations are carried out smoothly and in compliance with company standards. Collaboration: Work closely with other spa team members (therapists, technicians, etc.) to ensure a seamless guest experience. Assist with training new staff members on guest relations procedures. Upselling & Retail: Promote and sell spa retail products (oils, skincare, etc.) that complement the services offered. Actively contribute to the spa's revenue targets by suggesting add-on services and packages. Key Skills & Qualifications: Strong interpersonal and communication skills. Customer-focused with a passion for providing an outstanding guest experience. Ability to multitask and handle different tasks simultaneously. Experience in the hospitality, wellness, or spa industry is a plus. Knowledge of spa services and wellness treatments preferred. Basic computer and reservation system proficiency. Personal Traits: Friendly, professional, and approachable. Detail-oriented and organized. Calm under pressure with the ability to think quickly on your feet. Job Types: Full-time, Permanent, Fresher Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Paid sick time Schedule: Rotational shift Experience: total work: 1 year (Preferred) Work Location: In person
Posted 1 month ago
0 years
0 - 0 Lacs
Goa, Goa
On-site
As an Operations Lead, you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility . You will engage the client and keep them informed with required updates of the project and ensure they are aware of all the activities that are about to be done / on going / yet to start etc. Coordinate with manpower agencies and ensure that right resources are assigned to get the work done on time. Coordinate communication and foster teamwork between all the project stakeholders. Establish and prepare formal reporting arrangements on project progress such as Weekly Progress Reports. Engage, interact and build professional relationships with the design professionals, vendors and clients while simultaneously directing the installation team to safely execute the work according to the design plan. Work closely with respective functional teams to ensure a high standard of execution and customer experience. Job Types: Full-time, Permanent Pay: ₹13,235.27 - ₹32,215.59 per month Benefits: Health insurance Provident Fund Schedule: Day shift Shift availability: Day Shift (Preferred) Willingness to travel: 100% (Preferred) Work Location: In person
Posted 1 month ago
0 years
0 Lacs
Goa, Goa
On-site
We are looking for a driver for our Hotel that is situated De Mandarin (Unit of Rishon Venture Pvt Ltd) No.361 Baman Vaddo, Bardez, Candolim, Goa - 403515 please note : driver needs Goa Batch Job Type: Full-time Benefits: Food provided Health insurance Provident Fund Work Location: In person
Posted 1 month ago
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