Job Vacancy at SMFG_ Customer support- email process _Porur

Job Description

Job Vacancy at SMFG India Customer Support (Email Process) SMFG India Credit is a leading financial services provider, offering innovative solutions to customers across India. As part of the globally recognized Sumitomo Mitsui Financial Group (SMFG) , we are committed to excellence, customer satisfaction, and financial inclusion. Position: Customer Relationship Officer Service Department: Customer Service Eligibility: Only experienced candidates in handling customer queries via email may apply. Must have managed 50+ emails daily . Age : 31 years & below Interested candidates can email their resume to : gayathri.anand@smfgindia.com Job Purpose: The Contact Centre Agent will handle customer queries, requests, and complaints primarily via email, with occasional phone interactions. The role requires cross-training for inbound calls, ensuring prompt and effective resolution while maintaining a professional and customer-centric approach. Key Responsibilities: Customer Interaction & Query Resolution: Respond to customer emails professionally and promptly. Provide end-to-end resolutions via calls/emails while ensuring customer satisfaction. Ensure clear and concise communication to prevent repeat queries. Customer Service & Relationship Management: Conduct thorough investigations to address customer concerns effectively. Follow up with relevant stakeholders as per the defined process. Build sustainable relationships and trust through effective communication. Process & Quality Management: Maintain accurate tagging of customer interactions in the CRM system. Ensure adherence to the companys service policies and guidelines. Continuously update knowledge on products and processes to provide accurate information. Training & Team Collaboration: Participate in training sessions for self-learning and skill enhancement. Stay updated on product and service developments. Assist in handling escalations and complex queries with professionalism. Required Skills & Attributes: Strong verbal and written communication skills. Ability to multitask, prioritize, and manage time efficiently. Professional and polite interaction skills (both written and verbal). Ability to handle pressure and work effectively in fast-paced environments. Qualification & Experience: Education: Bachelor's degree preferred (any stream). Experience: 1-2 years in customer service (email support, semi-voice, or non-voice process). Domain Knowledge: Prior experience in handling customer queries via email, CRM tagging, and resolution management. Other Considerations: A customer-centric approach with a positive attitude. Ability to analyze customer concerns and provide appropriate solutions. Strong problem-solving and interpersonal skills. Join Us! Be part of SMFG India Credit , a trusted financial institution with a pan-India presence , serving millions of customers. If you are passionate about customer service and eager to grow in a dynamic environment, we welcome you to apply! Interested candidates can email their resume to : gayathri.anand@smfgindia.com