Job Opportunity-End User Experience - Senior Manager-Hyderabad.

Greetings from Technogen !!!

We thank you for taking time about your competencies and skills, while allowing us an opportunity to explain about us and our Technogen, we understand that your experience and expertise are relevant the current open with our clients.

About Technogen : TechnoGen Brief Overview:-

TechnoGen, Inc. is an ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013, and CMMI Level 3 Global IT Services Company headquartered in Chantilly, Virginia.

TechnoGen, Inc. (TGI) is a Minority & Women-Owned Small Business with over 20 years of experience providing end-to-end IT Services and Solutions to the Public and Private sectors.

TGI provides highly skilled and certied professionals and has successfully executed more than 345 projects.

TechnoGen is committed to helping our clients solve complex problems and achieve their goals, on time and under budget.

LinkedIn: https://www.linkedin.com/company/technogeninc/about/

Job Title :End User Experience - Senior Manager

Required Experience :810 Years

Location : Hyderabad.

JD summary:

Role Summary

We are seeking a results-oriented and innovative Senior Manager – IT End User Experience to lead our global endpoint management and EUX operations, based in Hyderabad, India. This role is responsible for overseeing the platforms, teams, and services that deliver, manage, and support end-user computing devices across the enterprise. The ideal candidate will drive seamless, secure, and intelligent digital experiences for employees, leveraging leading tools and practices to ensure operational excellence and workforce productivity.

You will manage the teams and technologies responsible for device management, user access, AI-driven automation, experience monitoring, and hardware standards. Key platforms include JAMF, SCCM, Intune, Nexthink, Moveworks, AI Bots, and User Access Management solutions. In addition to strategic oversight, you will ensure these tools are integrated, efficient, and aligned with business needs while fostering innovation and continuous improvement.

Key Responsibilities

Leadership & Team Management

- Lead and develop high-performing global teams responsible for end-user technology management and digital experience.

- Foster a culture focused on employee experience, automation, and proactive IT operations.

- Partner with service desk, field services, and platform engineering leaders to ensure consistent service delivery.

Tool & Platform Ownership

- Oversee the deployment, maintenance, and innovation of core EUX platforms: JAMF, SCCM, Intune, Nexthink, Moveworks, and AI-based support tools.

- Manage lifecycle and standards for end-user hardware, peripherals, and operating systems across the enterprise.

- Ensure tools are optimized for automation, self-healing, and proactive issue resolution.

Experience & Operations Management

- Champion data-driven decision-making using telemetry, experience monitoring (e.g., Nexthink), and analytics to identify user pain points.

- Drive proactive and automated support using AI bots and virtual agents to reduce manual interventions and improve response times.

- Collaborate with InfoSec and IAM teams on user access management policies and tools.

Process Improvement & Standardization

- Define and enforce global standards for device provisioning, software packaging, patching, and endpoint compliance.

- Promote self-service and zero-touch provisioning strategies.

- Continuously enhance IT processes and workflows using ITIL principles and modern EUX practices.

Stakeholder & Vendor Engagement

- Collaborate with cross-functional IT teams, including Service Desk, Infrastructure, Security, and Applications.

- Manage relationships with software vendors and strategic partners for tool implementation and support.

Reporting & Strategic Insights

- Deliver actionable dashboards and reports on device health, user experience, automation outcomes, and support KPIs.

- Present EUX insights and strategy recommendations to IT leadership.

Qualifications & Experience

- Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree or MBA is a plus.

- 10+ years of experience in IT operations, with 5+ years in EUC, endpoint management, or digital experience leadership.

- Proven track record managing modern management tools (JAMF, SCCM, Intune), experience monitoring (Nexthink), and support automation platforms (Moveworks, AI bots).

- Experience with global IT support delivery, device lifecycle management, and endpoint security practices.

- ITIL certification and strong knowledge of ITSM frameworks (ServiceNow preferred).

Key Skills

- Visionary leadership and team-building skills.

- Deep expertise in end-user device management and digital experience platforms.

- Strong communication and cross-functional collaboration abilities.

- Strategic, analytical mindset with focus on operational excellence and customer satisfaction.

Best Regards,

Syam.M | Sr.IT Recruiter

syambabu.m@technogenindia.com

www.technogenindia.com | Follow us on LinkedIn