Job Description - Trainer - Sales Experience - Preferred

Job Title: Process Trainer Travel & Sales Domain

Location:

Job Summary:

Process Trainer

Key Responsibilities:

• Deliver effective training sessions for new hires and existing employees in the

  travel and sales process

  .
• Train staff on product knowledge, sales techniques, objection handling, upselling, and cross-selling within the travel domain.
  
• Conduct regular knowledge checks and assessments to ensure training effectiveness and retention.
  
• Monitor and measure the impact of training on sales performance and customer experience.
  
• Conduct refresher training sessions based on Training Needs Identification (TNI), especially focused on sales and process updates.
  
• Mentor, observe, and support team members to improve both service and sales skills.
  
• Collaborate with the Operations team to align training outcomes with business goals and performance metrics.
  
• Send reports/MIS on training progress, completion status, and team readiness.
  
• Regularly update and review training content to ensure relevance and accuracy in line with product, policy, and market changes.
  
• Participate in internal and external calibrations to ensure alignment with quality and business expectations.
  

Required Skills and Qualifications:

• Proven experience in

  training and sales within the travel industry/process

  is a must.
• Excellent written and verbal

  English communication skills

  .
• Strong customer interaction and

  sales handling skills

  , with an ability to train others in these areas.
• Flexibility to work across

  all shifts

  in a 24x7 environment.
• Experience delivering training for soft skills, sales enablement, product knowledge, and process improvements.
  
• Ability to coach and mentor teams towards performance goals, particularly in sales conversion and customer satisfaction.
  
• Proficient in maintaining and analyzing training reports and MIS.
  

Preferred Qualifications:

• Bachelor's degree in any discipline.
  
• Sales certifications or training delivery certifications are a plus.
  
• Experience in both classroom and virtual training environments.