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BNP Paribas
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JIRA/JSM Engineer

JIRA/JSM Engineer

BNP Paribas

1 - 6 years

15 - 30 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

jira atlassian marketing servicenow workflow management confluence bitbucket docker ansible sql java git devops linux jenkins shell scripting python github software testing maven svn database administration bamboo incident management agile aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Purpose

As a JIRA Engineer, you will ensure the smooth operation, customization, and continuous improvement of the Atlassian platform. You will work closely with global teams to implement processes, manage incidents, and drive enhancements that align with business needs.
Within the Employer Experience team, you will contribute to the support and development of applications used across 29 Arval countries. The primary focus is on the JIRA and JSM (Jira Service Management) platforms, which are essential for supporting IT system development, maintenance, and back-office operations for Arvals business lines globally. This role is part of a transformation initiative, with a strong emphasis on collaboration with both IT and business stakeholders. Collaboration with international teams across multiple time zones.

Responsibilities

Direct Responsibilities

Implement standard changes and evolutions in existing workflows.

Set user rights and access via MyAccess (BNP Tool) and Atlassian platforms

Contribute to gathering user requirements and defining specifications

Analyze and design enhancements around JIRA/JSM products

Develop test cases, execute tests, identify and resolve malfunctions

Carry out software development/configuration, test and assemble components, deploy solutions, and write/update documentation

Collaborate with stakeholders (Infrastructure, Business, IT, DevOps, DBA, etc.).

Track and report on support KPIs (reporting, communication, etc.).

Ensure compliance with established governance and security rules.

Monitor, manage incidents and service requests linked to JIRA and JSM.

Provide maintenance, support, and user assistance

Technical & Behavioral Competencies
Required Skills:

Proven experience as a JIRA administrator (minimum 1 year preferred).

JIRA certification (ACP-100 or ACP-120) is a strong plus.

Solid knowledge of the Atlassian ecosystem (plugins, marketplace, integrations).

Strong analytical and problem-solving abilities.

Excellent communication skills in English (written and spoken), as you will interact with teams in 28+ countries.

Ability to prioritize and manage multiple tasks efficiently.

Proficiency in workflow management tools (e.g., ServiceNow)

Personal Qualities:

Team players with a collaborative mindset.

Autonomous and proactive in driving solutions.

Strong sense of responsibility and attention to detail.

Adaptable and open to working in a multicultural, international environment.

Specific Qualifications (if required)

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Attention to detail / rigor

Adaptability

Creativity & Innovation / Problem solving

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to develop and adapt a process

Ability to anticipate business / strategic evolution

Ability to understand, explain and support change

Ability to develop others & improve their skills

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

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JIRA/JSM Engineer