JDA WFM Support Consultant

Tata Consultancy Services

4 - 9 years

0 - 3 Lacs

hyderabad chennai bengaluru

Posted:1 week ago| Platform:

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Skills Required

moca jda wfm tms jda wms workforce management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Desired Competencies (Technical/Behavioral Competency)

Must-Have

6 - 12 years of JDA WFM with experience of support and enhancements • Strong expertise in MOCA Components, MTF, DDA/Pagebuilder, Reports and labels • Strong experience in integration of JDA WFM with variety of host and destination systems using JDA Integrator/Connect • Provide a functional support to BAU activities as well , product configuration, troubleshooting,batch monitoring etc etc. • Good knowledge of Inbound,Outbound,Warehouse setup etc • Knowledge of integration of T&A • Knowledge of WFM architecture, key datapoints for Inbound and Outbound Integration with WFM • Knowledge of support process ,SLAs etc • Proven experience of attending and resolving the critical issues within tight timelines • Basic knowledge of TMS

Good-to-Have • Strong technical design, analytical and problem-solving skills • Experience in support project and customer facing roles • Excellent communication skills (written, verbal & presentation)

SN Responsibility of / Expectations from the Role

1 Work as support consultant for WFM

2 Partcipate in the support calls

3 Work on the Functional Setting and Configurations of JDA WFM

4 Resolve any issues encountered

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