Java/J2EE SME ( Production Support Engineer)

Job Summary

Key Responsibilities:

• Provide L3 production support for enterprise Java applications on JBoss EAP.
• Troubleshoot application and middleware issues: thread dumps, heap dumps, GC logs.
• Troubleshoot and resolve issues related to JMS messaging systems (e.g., queue backlogs, message delivery failures, dead-letter queues).
• Monitor and maintain JMS queues and topics in environment
• Perform root cause analysis (RCA) and develop permanent solutions for recurring production issues Lead incident and problem management efforts including major incident bridges.
• Collaborate with developers on code-level debugging, hotfixes, and JMS consumer/producer logic.
• Support release management, patching, and middleware upgrades.
• Manage and tune JBoss and JVM performance, clustering, and configurations.
• Create and maintain automation scripts using Shell (Bash/Korn) for monitoring and support tasks.
• Maintain and monitor batch jobs, application logs, and system alerts.
• Manage configurations across environments and support access/user management.
• Participate in on-call rotation and support 24x7 critical systems.
• Document resolutions and contribute to knowledge management.

Required Technical Skills:

• 8+ years in Java/J2EE application support and development
• Solid expertise in JMS (Java Messaging Service)
• Message Queues and Topics
• Durable and non-durable subscriptions
• Message selectors
• Asynchronous messaging patterns
• Strong in JBoss EAP (6.x/7.x) installation, configuration, tuning, deployment and administration
• Strong in Shell scripting for automation, log parsing, and alerting
• Strong in Java/J2EE, REST/SOAP, JDBC, SQL
• Familiarity with Red Hat Enterprise Linux (RHEL) system
• Solid experience in troubleshooting memory leaks, CPU spikes, connection issues
• Familiar with monitoring tools: Splunk, AppDynamics, ELK, Dynatrace
• Working knowledge of CI/CD pipelines: Git, Jenkins, Nexus
• Familiarity with ITIL processes (Incident, Problem, Change Management)

Preferred Skills

• Exposure to cloud platforms (AWS, Azure).
• Knowledge of Docker/Kubernetes.

Soft Skills:

• Excellent analytical and problem-solving skills
• Ability to work under pressure and lead critical incident resolution
• Strong communication skills with a collaborative, proactive mindset
• Capable of working cross-functionally with developers, ops, and business teams

Shift & Availability:

• 2PM -11PM shift with participation in 24x7 on-call rotation
• Flexibility to handle after-hours and weekend support during critical incidents

Benefits and Perks at Rightpoint

• 30 Paid leaves
• Public Holidays
• Casual and open office environment
• Flexible Work Schedule
• Family medical insurance
• Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
• Continuous Training, Certifications, and Learning Opportunities.

EEO Statement