Java Technical Project Manager

Roles & Responsibilities:

• Project Manager to handle plan, track, monitor delivery of Change Requests & AMC tickets
• Define, implement and manage technical support process and procedures
• Manage and report on the root cause analysis and remedial action
• Manage prioritization, escalation and resolution of customer concerns/issues
• Manage onsite support services
• Project management project planning, tracking and execution, provide timely status updates to stakeholders with measured parameters Scope, Time, Quality and Cost
• Manage projects while directly interacting with clients, addressing concerns, communicating progress from time-to-time and take steps to avoid escalations
• Establish and maintain strong relationships with customers through regular communication, proactive updates, and addressing concerns promptly.
• Ensure project deliverables meet quality standards and customer specifications.
• Collaborate with clients to thoroughly understand their project needs, define clear objectives, and document detailed requirements.
• Develop comprehensive project plans, including timelines, milestones, resource allocation, and risk mitigation strategies, ensuring project delivery aligns with customer expectations.
• Coordinate with internal teams (development, design, sales) and external vendors irrespective of their geographies to ensure smooth project execution and meet customer deadlines.
• Identify and proactively address any project issues, escalating concerns when needed, and working with the team to find effective solutions.
• Manage change requests from clients, assessing their impact on project scope, timeline, and budget, and communicating adjustments clearly.
• Identifying and resolving project challenges proactively.
• Prioritizing client satisfaction and actively seeking feedback to improve the customer experience.
• Ability to adjust to changing requirements and navigate unexpected situations.
• Actively participate in meetings and provide inputs for decision making
• Conduct CCB's for production releases CR's and AMC tickets
• Project Governance Periodic meetings with the customer and other stakeholders (weekly, monthly status and cadence meetings) WSR, MSR, dashboards, management reporting with metrics, ad-hoc reporting both internal and with customer

Required Qualification:

• Full time B.E / B. Tech (preferably CS/IT) or MCA
• Must have a minimum of 14+ years experience in IT and minimum 4+ years in project management
• PMP or equivalent certification will be an added advantage
• Prior customer facing experience is a must
• Strong customer communication skills
• Prior transaction banking knowledge or payments domain knowledge
• Good knowledge of support processes
• Knowledge of basic Java, J2EE, Oracle, API and related concepts
• Build professional relationship with the customer