Java Production Specialist

As a Java Production Specialist at our client's leading IT services company, you will be part of the on-site support teams in Bangalore or Hyderabad, providing L2/L3 production support for enterprise Java applications. Your role involves monitoring system performance, conducting root cause analysis, debugging code, executing SQL queries, and collaborating with development teams and cross-functional teams effectively. Key Responsibilities: - Provide L2/L3 support for Java-based enterprise applications in a production environment. - Monitor system performance and application health using tools such as AppDynamics, Splunk, Dynatrace, Kibana, and Control-M. - Perform root cause analysis (RCA) and collaborate with development teams for permanent resolutions. - Conduct code-level debugging, bug fixing, and support automation. - Execute SQL queries for troubleshooting and data validation. - Utilize Linux/Unix command-line tools for diagnostics and support. - Adhere to ITIL/ITSM processes for incident, problem, and change management. - Maintain runbooks, support documentation, and knowledge base articles. - Collaborate effectively with cross-functional and geographically distributed teams. Required Skills: - 4-7 years of hands-on experience in Java production support, including bug fixing and automation. - Proficiency in one or more monitoring/logging tools: AppDynamics, Splunk, Dynatrace, Kibana, Control-M, or ServiceNow. - Strong SQL skills for query writing and issue investigation. - Solid debugging and problem-solving skills at the code and application level. - Comfortable working in Linux/Unix environments using the command line. - Familiarity with ITIL/ITSM frameworks. - Excellent verbal and written communication skills. - Ability to thrive in a high-pressure support environment and drive long-term resolutions. In this work-from-office role, you will be expected to demonstrate a problem-solving mindset and be comfortable working in a fast-paced production support environment.,