8 Itilitsm Jobs

As the Managed Services Manager (MSM) at the organization, you play a crucial role as the primary point of contact for the client's Managed Service. Your main responsibilities involve overseeing the organization's Hybrid cloud services and infrastructure to ensure the overall delivery of the Managed Service. You will act as the customer's main IT management focal point for service-related issues, technical escalations, and integration actions. - Participate in onboarding and transitioning new hybrid cloud managed services customers. - Review Statements of Work (SOW) to ensure alignment with deliverables and collaborate with internal stakeholders to address any discrepancies. - Ensure client ...

As a Major Incident Manager in our dynamic, large-scale high-tech enterprise, you will oversee and manage the end-to-end incident management process. Your role includes: - Managing the incident management lifecycle, ensuring SLAs adherence, and minimizing business impact. - Handling major incidents urgently, coordinating cross-functional teams for swift resolution. - Serving as the central point of communication for stakeholders, providing regular updates on incident status and resolution timelines. - Accurately documenting incidents, including root cause analysis and post-incident reports. You will provide 24/7 support for incident response, proactively monitor services, and develop escalat...

As an experienced and proactive Problem Manager, your primary responsibility will be to manage the problem management process within a large, high-tech enterprise. You will play a crucial role in identifying, analyzing, and resolving recurring issues by conducting Root Cause Analysis (RCA), implementing long-term fixes, and providing training to enhance operational excellence. - Oversee the end-to-end problem management process, ensuring all problems are properly logged, investigated, and resolved. - Establish and maintain policies and procedures for effective problem management, adhering to ITIL/ITSM best practices. - Lead Root Cause Analysis (RCA) for major incidents and recurring issues. ...

As a Project Manager (IT Application Operations) / IT Support Manager, your role involves planning, coordinating, and executing modernization initiatives across application support, infrastructure, and integration layers for one of our premium customers. You will serve as the bridge between customer stakeholders, support teams, and vendors to ensure smooth operations and continuous improvement. **Key Responsibilities:** - Lead the end-to-end execution of the IT Application Operations modernization initiative. - Establish governance frameworks, define KPIs/SLAs, and track performance of support teams. - Drive adoption of standard operating procedures (SOPs), playbooks, and escalation models. ...

As a Java Production Specialist at our client's leading IT services company, you will be part of the on-site support teams in Bangalore or Hyderabad, providing L2/L3 production support for enterprise Java applications. Your role involves monitoring system performance, conducting root cause analysis, debugging code, executing SQL queries, and collaborating with development teams and cross-functional teams effectively. Key Responsibilities: - Provide L2/L3 support for Java-based enterprise applications in a production environment. - Monitor system performance and application health using tools such as AppDynamics, Splunk, Dynatrace, Kibana, and Control-M. - Perform root cause analysis (RCA) an...

As a Hybrid Cloud FinOps Manager at EY, you will play a crucial role in shaping the future of our clients by providing expertise in Hybrid Cloud strategy, advisory, consulting, design, and implementation. Your focus will also include strong experience in FinOps to ensure financial governance and cost optimization for hybrid/multi-cloud environments. **Key Responsibilities:** - Lead strategy, advisory, and consulting engagements for Hybrid Cloud (AWS, Azure, GCP, and On-Prem) to define transformation roadmaps and operating models. - Drive Hybrid Cloud architecture design and implementation, ensuring scalability, security, and compliance. - Provide FinOps consulting and governance to optimize ...

As an experienced and proactive Problem Manager, your primary responsibility will be to manage the problem management process within a large, high-tech enterprise. You will play a crucial role in identifying, analyzing, and resolving recurring issues by conducting Root Cause Analysis (RCA), implementing long-term fixes, and providing training to enhance operational excellence. Your duties will involve overseeing the end-to-end problem management process, ensuring all problems are properly logged, investigated, and resolved. You will establish and maintain policies and procedures for effective problem management, adhering to ITIL/ITSM best practices. Collaboration with incident and change man...

As a Software Environment Specialist at Amdocs, your role involves setting up, installing, and maintaining software environments for any product permutation. You will play a crucial part in coordinating with stakeholders to drive incidents and tickets to closure, ensuring activities are performed at a high level of quality and meeting Service Level Agreements. Taking ownership of operational and environment-related issues, you will proactively handle user problems, participate in root cause analysis, and engage in incident reviews following major incidents. Your responsibilities also include monitoring metrics, responding to customer inquiries, driving discussions during maintenance windows,...