Java Application & Production Support Analyst (L2/L3)

You have 3.58 years of experience and hold a degree in BE/BTech/MCA in IT or Computer Science. As a Java Application & Production Support Analyst (L2/L3) at our client, a leading IT services company in Bangalore with over 20,000 employees, you will be responsible for providing L2/L3 production support for Java-based enterprise applications. Your role will involve monitoring system performance and application health, conducting root cause analysis, debugging code, executing SQL queries, and ensuring adherence to ITIL and ITSM best practices. Key Responsibilities - Providing L2/L3 production support for Java-based enterprise applications. - Monitoring system performance and application health using tools such as AppDynamics, Control-M, Splunk, Dynatrace, Kibana, and ServiceNow. - Conducting root cause analysis (RCA) and collaborating with development teams for permanent resolutions. - Performing code-level debugging and resolution of production issues. - Executing SQL queries for data analysis and issue resolution. - Working in Linux/Unix environments using CLI tools for diagnostics and support tasks. - Ensuring adherence to ITIL and ITSM best practices across incident, problem, and change management processes. - Maintaining and updating support runbooks, knowledge base documentation, and incident records. - Collaborating effectively with internal stakeholders and cross-functional teams. Required Skills - 3.58 years of hands-on experience in Java, specifically in production support use cases such as bug fixing and automation. - Proficiency in at least one or more of the following tools: AppDynamics, Control-M, Splunk, Dynatrace, Kibana, ServiceNow. - Strong skills in SQL including query writing, data validation, and troubleshooting. - Proven ability in code-level debugging and fixing production issues. - Competence in Linux/Unix command-line operations. - Familiarity with ITIL/ITSM process frameworks. - Strong communication skills (written and verbal). - Ability to analyze and resolve issues under pressure with a focus on long-term resolution. Additional Details This is a full-time, on-site role (5 days a week) at the Kadubeesanahalli location in Bangalore. Candidates are expected to demonstrate a problem-solving mindset and be comfortable in a fast-paced production support environment.,