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CipherCru Innovation Pvt Ltd
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Java Application Support Engineer (L2/L3)

Java Application Support Engineer (L2/L3)

CipherCru Innovation Pvt Ltd

2 years

4 Lacs

jaipur

Posted:3 days ago| Platform: GlassDoor logo

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Skills Required

java support developer management stability resolve analysis service rest logic database patch documentation development engineering

Work Mode

On-site

Job Type

Full Time

Job Description

Java Application Support Engineer (L2/L3) – Insurance Domain

Experience: 2–4 Years

Location: Jaipur (Onsite)

Employment Type: Full-time

Notice Period: 30 Days

We are seeking a Java Application Support Engineer (L2/L3) who will support and enhance a business-critical application for a client in the Insurance domain.

This role requires a strong backend Java developer mindset combined with hands-on experience in production support, incident management, bug fixing, and minor feature enhancements. You will work closely with business users, QA, and senior engineers to ensure system stability and continuous improvement.

Key Responsibilities

Provide L2/L3 application support for Java-based enterprise applications
Investigate, debug, and resolve production incidents, defects, and performance issues
Perform root cause analysis (RCA) and implement permanent fixes
Handle incident tickets, change requests, and service requests within defined SLAs
Implement bug fixes and small-to-medium feature enhancements
Support business users and client stakeholders with technical clarifications
Work on REST APIs, backend logic, and database-level issues
Assist in deployments, patch releases, and hotfix roll outs
Maintain technical documentation and support run books
Take ownership of assigned modules and ensure production stability

Benefits

Why Join CipherCru Innovation

Exposure to enterprise insurance systems
Hands-on ownership of real production applications
Balance of support + development, not just ticket handling
Opportunity to grow into senior support or backend engineering roles

Graduation

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