Japanese Language Expert

This requirement is for a Japanese language specialist. The candidate should be well versed in written and verbal Japanese language skills.

• Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals
• Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution
• Collaborate with Upstream and Downstream teams like Sales, IB, OPS, Collection, AR for resolution of customer related queries
• Adherence to compliance guidelines including SOX, internal & external compliance audits
• Constantly strives to enhance technical and process knowledge; participate in assessment programs
• Meet the defined KPIs Input Quality, Output Quality, Efficiency & Turn Around Time
• Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer's trust)
• Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills.

Key Skills:

• Hardworking and adaptable to changing requirements and to consistently deliver improved research and production results.
• Team player who is dedicated to quality with continuous improvement and bottom-line objectives. Create separate points
• To be competent and successful forerunner in this competitive environment - achieved through involvement, perseverance and commitment.
• Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
• Ability to consistently meet deadlines and achieve goals
• Innovation – Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement.
• Problem Solving and Decision-Making skills - To recognize deviations from standard practices and analyze situations to make decisions
• Strong communication skills [Verbal and Written] - Skill to interact with diverse stakeholders and departments across cultures, internationally

Core Competencies:

• Change Agility - Driving and responding to change
• Collaboration - Leveraging the combined strength of Oracle
• Communicating for Impact -Communicating openly and effectively to influence others
• Competitive Edge -Driving competitiveness and innovation
• Inspirational Leadership -Inspiring others through your example
• Mastering Complexity - Making timely business decisions with sound judgement
• Performance Drive & Execution -Leading by example to deliver business results

0 – 1 years of related experience.

Additional Details:

• This requirement is for a Japanese language specialist. The candidate should be well versed in written and verbal Japanese language skills.
• The candidate should be able to use effective Japanese business language to interact with the Japanese stakeholders.

• A valid diploma or a degree in Japanese, is preferable with a minimum level of JLPT-3

• Should be well versed with Computer Usage and MS Office Applications.
• Openness to work Night Shift is a must. Should be open to changing shifts as required.