Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Job title: IVR Testing
Experience Range:4- 12 Years
Job Location: Kolkata/Delhi/Bangalore/Chennai
Job Description:
IVR Testing (Interactive Voice Response)
Test IVR menus, prompts, and routing logic for accuracy and user experience.
Validate DTMF inputs, speech recognition, and fallback mechanisms.
Ensure IVR works with backend systems like CRM, ticketing, and telephony platforms.
Simulate high call volumes to check IVR performance and stability.
Document test results, identify issues, and collaborate with developers for fixes.
HR - Talent Acquisition Group
Tata Consultancy Services
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