Posted:1 week ago|
Platform:
On-site
Full Time
The overall objective of the Relationship Manager is to facilitate and increase the conversion % of the centre by convincing the patients about the USPs of KIMS Fertility IVF Centre and it being the best possible option for their pregnancy.
· To be comprehensively aware of all the procedures & prices relating to IVF treatment
· To effectively communicate and convey to the patients about our USPs.
· To convince the patients on the ability of our company, transparency, and ethics
· To follow up with IVF advised patients to ensure that they take up procedures with us.
· To be a part and analyze & present the data on conversion and the related work to the Center Manager.
· To ensure that the patient gets the right information, support, and advice on the procedure to be taken.
· To measure and achieve the effectiveness of goals set from time to time by the Management.
· To maintain patient focus and answering to their enquiries by using the SOPs.
· To ensure availability of potential IVF Patients during the support group meet program in coordination with the psychological counsellor.
· To make sure that the required data to be updated in Palash and Gemino for smooth functioning.
Key Result Areas
Customer
· Conversion % achievement as defined in the budget of the Centre
· NPS @ 90% and above
Financial
· Revenue per OPU (RPO)
· IVF advised to IVF taken as a %
Process
· 100% adherence to all the consent forms as defined by the ART Act
· Data entries in Clinical & Financial Software at 100%
Job Type: Full-time
Pay: ₹9,490.53 - ₹50,000.00 per month
Benefits:
Work Location: In person
KIMS SIKHARA HOSPITALS
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