IVF Counsellor

• To answer both clinical and non-clinical patient queries on phone, email, chat, skype etc or in person.
• To participate and work for the Outreach camps or any patient awareness related marketing activities.
• To encourage the patients and increase the number of footfalls and overall treatments.
• To nurture and handhold leads and patients during their treatment cycle.
• Responsible for counselling the patients about the benefits and risks of IVF transparently to enable the conversion of appropriate cases. Manage and resolve all complaint queries as per Apollo protocols.
• Counsel patients for improved health related outcomes at the hospitals, clinics explain the procedure in detail to the patients.
• Handle telephonic queries of the patients and conduct telephonic counselling for them.
• Provide regular and timely information to the patients regarding any change in instructions or any other related information.
• Responsible for counselling of all the new patients.
• Meet patients at regular intervals as advised.
• Collate health records related data from consenting patients.
• Handling patient queries and providing response.
• Provide patient support by coordinating with Patient Care Team, Nurses Pharmacists Maintain Donor patients database Counseling and selection of Donor and surrogates.
• Responsible for making discharge summary.
• Responsible for completing the consent form and handover to nursing team.
• To encourage patients for support group meetings and conduct one such meeting every week and document the proceedings.
• To support the centre in any promotional and social activities like corporate programs, awareness sessions etc.

  Role & responsibilities

Preferred candidate profile